Account Manager

At Alma, we’re reinventing finance to serve those who matter most: merchants and consumers. Our instalment and deferred payment solutions help merchants boost sales by up to 20%, increase customer loyalty, and deliver a seamless shopping experience — all without encouraging debt. As the BNPL leader in France and active in 10 European countries, we’ve empowered over 21,000 merchants and 8 million consumers. With a team of 340+ and a €115M Series C funding round, Alma is rapidly scaling across Europe — and this is just the beginning...

You will join the Account Performance Management (APM) team, composed of 1 APM Lead and 5 Account Performance Managers. We are looking for a new Account Manager to work with merchants in the fashion industry, supporting them in their business growth and long-term strategy. The APM scope represents 95% of Alma’s merchants and 40% of its margin, making this role critical to the company’s success.

You will manage a portfolio of approximately 350 merchants, both online and offline, primarily in the fashion sector. These merchants generate an average annual turnover of €100k to €1M with Alma. 

While most accounts are currently based in France, Alma’s international growth strategy means you will also manage international merchants. Using performance dashboards and analytical tools, your mission is to identify growth opportunities, maximize merchant potential, and anticipate risks, including behaviors that could lead to merchant churn.

• On a daily basis, you will:
  • Proactively engage with merchants through calls and emails to monitor and analyze their performance
    • Upsell opportunities
    • Pricing optimization
    • Expansion opportunities (international development, network growth, etc.)  

• • Leverage data to provide actionable business insights, including:
    • Conduct business and financial analyses for low-margin merchants and define action plans to achieve margin targets
    • Contribute to operational excellence, including improving sales processes and merchant automation

  • Stay up to date with fashion industry trends to better support merchants and anticipate market changes

• Your performance will be assessed based on:
  • Revenue growth (TPV × take rate)
  • Churn reduction
  • Margin increase

• You will work closely with multiple internal teams, including:
  • Operations
  • Product
  • Sales
  • Risk
  • Marketing

You will also maintain strong, long-term relationships with your merchant portfolio.

• 1–2 years of experience in Account Management, Sales, or a similar role, ideally within the fashion industry
• Strong interest in the fashion sector and a good understanding of its business dynamics
• Autonomous, analytical, and comfortable managing a large merchant portfolio
• Fluent in English; additional languages are a strong plus (Spanish, Portuguese, or German preferred)

You're not sure if you meet 100% of the criteria and that's making you hesitate to apply?

👉At Alma, we believe that diversity drives innovation and strengthens our community and are committed to creating a workplace where everyone feels respected, valued, and empowered to contribute. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds and experiences. All employment decisions are made based on qualifications, experiences, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristic. 

So please take your chance, apply anyway  

• Talent acquisition interview (30min)
• Hiring manager interview (45min)
• Case Study (1h - onsite)
• Team fit