HSM Technical Support
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Purpose The HSM Business Line is hiring a HSM / Cybersecurity Technical Support, reporting directly to the head of the business line. As an HSM / Cybersecurity Technical Support Engineer (L2), you will be a key player in delivering successful deployments and ensuring long-term customer satisfaction. You will act as a technical expert and trusted advisor, bridging customers, partners, and R&D teams to ensure seamless implementation and high-quality support of our cybersecurity solutions.
Key Missions Your main responsibilities will be : Customer Deployment & Support : Provide hands-on technical support during customer onboarding and solution deployment, Act as the primary post-sales technical interface for customers, Manage and resolve complex technical support cases Technical Expertise & Escalation: Become a Subject Matter Expert (SME) on HSM products, Operate at Level 2 support, ensuring timely issue resolution and Escalate to Level 3 (R&D) when required Solution Engineering & Integration : Support system design, configuration, and integration activities, Assist customers with advanced technical architectures and use cases Continuous Improvement : Maintain a high level of expertise in cybersecurity, cryptography, and HSM technologies, Contribute to knowledge sharing and best practices across Profile & Other Information
Your Profile
Education & Experience, Engineering degree (or equivalent technical background) with 1st experience in Technical support or customer-facing roles Technical
Skills:
Hardware Security Modules (HSM), Cryptography & PKI concepts, Cybersecurity architectures, IT systems and infrastructure Core Competencies : Excellent analytical and problem-solving skills, Strong communication and interpersonal abilities, Ability to operate effectively in a fast-paced, international environment Mindset : Customer-centric and solution-oriented, Autonomous, proactive, and detail-driven Join Us Ready to make a move? Hit Apply and share your CV with us. At IST, we believe in an inclusive environment where every talent can thrive. We welcome applicants from all backgrounds, identities, and abilities. If you require any accommodation during the process, let us know. Join us to shape a career as unique as you are, where every day brings a new challenge and a new opportunity to learn.
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