Global eCommerce Senior Specialist

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.     YOUR ROLE   The Global eCommerce Specialist is responsible for managing, developing, and growing relationships with strategic clients in a digital environment. This role focuses on driving revenue growth, optimizing digital performance, and ensuring high client satisfaction through strong account management and cross-functional collaboration.      WHAT ARE YOU GOING TO DO ?   Key Account Management    Manage a portfolio of strategic accounts  Build strong, long-term relationships with key stakeholders  Identify upselling and business/digital growth opportunities  Oversee commercial agreements and client account activities    Digital Performance Management    Define, monitor, and analyze key performance indicators (KPIs)  Provide performance analysis and actionable recommendations  Collaborate with technical, e-commerce, commercial and data teams  Prepare regular business reviews and client presentations    Business Development    Support commercial negotiations and contract renewals  Develop tailored commercial proposals based on client needs  Contribute to revenue and growth targets  Conduct market and competitor analysis    Cross-functional Coordination    Work closely with internal teams including commercial, operations, finance, and product  Ensure smooth execution of campaigns and projects  Act as the main point of contact for digital-related client matters      WHO ARE WE LOOKING FOR ?   8 years of experience in account management, digital sales, business development, or e-commerce  Experience in a digital environment is preferred  Strong commercial and relationship management skills  Solid understanding of digital marketing and performance KPIs  Analytical mindset with a results-driven approach  Proficiency in Excel, PowerPoint, and CRM tools  Fluent professional English  Organized and autonomous  Proactive with an entrepreneurial mindset  Ability to manage multiple projects simultaneously  Strong communication, presentation and teamwork skills     Come along on CMA CGM’s adventure