Information Technology Specialist

Il y a 3 jours

Genas, Auvergne-Rhône-Alpes, France TECEZE Temps plein

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Job Description
– L1/L2 IT Support Technician Position Details Role: L1/L2 IT Support Technician Onsite Primary

Location:
Genas, France Secondary

Location:
Mions France – once a week and as required Start Date: Immediate Contract Duration: Initial 3 months, with possible extension

Working Hours
Monday to Friday, 9:00 AM – 5:00 PM Role Overview We are looking for an experienced L1/L2 IT Support Technician to provide onsite end-user support across the LFB Group locations in France. The role will primarily focus on end-user support, PC provisioning and deployment, hardware refresh activities, and L1/L2 ITSM incident and service request management.

Key Responsibilities
Provide L1/L2 support for desktops, laptops, printers, peripherals, and hardware/software issues. Manage ITSM incidents and service requests within agreed SLA timelines. Perform PC/laptop imaging, provisioning, configuration, and deployment. Support PC lease refresh activities, including device replacement, refresh planning, user communication, handover, and asset updates. Troubleshoot Windows 10/11 desktop environments. Provide support for Microsoft Office and Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint. Support standard business and end-user applications. Assist with user onboarding and offboarding, including device preparation and standard access-related requests. Perform basic network troubleshooting. Coordinate with internal IT teams for L2/L3 issues and escalations. Maintain accurate ticket updates, asset records, and technical documentation. Work independently while following established IT support and escalation procedures. Required Skills & Experience Proven experience in L1/L2 IT support and End-User Computing. Strong hands-on knowledge of desktops, laptops, printers, peripherals, and basic networking. Experience with PC provisioning, imaging, deployment, asset management, and hardware refresh. Good knowledge of Windows 10/11. Working knowledge of Microsoft Office and Microsoft 365 applications. Familiarity with ITSM tools, incident management, and service request processes. Fluent/professional French is mandatory. Professional working proficiency in English. Strong communication and customer-service skills. Ability to travel between Genas and Mions as required.

Information Technology Specialist

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