Technical Service Engineer （France）
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Equipment Installation and Commissioning â€
¢ Responsible for the guidance of installation, commissioning, and startup of company products at customer sites to ensure the equipment operates smoothly as per customer requirements. â€
¢ Provide on-site technical support according to the product manuals and customer needs, resolving any technical issues during installation and commissioning. 2.
After-Sales Technical Support and Maintenance â€
¢ Provide technical guidance for routine maintenance and repair services for equipment to ensure stable operation and minimize customer downtime. â€
¢ Offer technical consulting to customers, resolve operational issues, and ensure the equipment and systems remain in optimal condition. 3.
Customer Relationship Management â€
¢ Maintain good communication and interaction with customers, respond to customer needs promptly, and ensure high customer satisfaction. â€
¢ Collect customer feedback, propose improvement suggestions, and collaborate with relevant departments to continuously improve product and service quality. 4.
Troubleshooting and Problem Resolution â€
¢ Respond quickly to customer equipment failures, perform troubleshooting, diagnose issues, and provide effective solutions. â€
¢ Cooperate with the headquarters technical team to analyze and resolve product issues, ensuring continuous product quality and support improvement. 5.
Reporting and Data Analysis â€
¢ Regularly compile after-sales service reports, track equipment performance and customer feedback, and provide necessary data support. â€
¢ Analyze failure types, frequencies, and other data, offer preventive maintenance suggestions, and optimize equipment maintenance strategies. Certification
Requirements:
1.
Relevant Educational Background â€
¢ A Bachelor's degree or higher in Electrical Engineering, Mechanical Engineering, Automation, Computer Science, or a related technical field. 2.
Working experience â€
¢ 2-4 years working experience about pre-sales/after-sales technical support in energy storage, E-mobility, inverters or other electrical product business. 3.
Other Requirements â€
¢ Driver's license: A valid international or European driver’s license (depending on country requirements). â€
¢ Ability to travel and flexibility in work schedule.
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