Transition Manager

As TCS France accelerates new programs across IT Infrastructure, Cloud, Application Support and SAP, the Transition Manager is accountable for end-to-end service transition from current state to steady state operations. The role ensures a controlled, risk-managed handover of services (people, process, technology, governance and tooling) while protecting business continuity, service levels and customer experience. 1. Purpose & Scope Lead transitions for new logos, renewals, vendor takeovers, carve-ins/carve-outs, and major transformations impacting Run services. Cover service lines including IT Infrastructure (EUC, Network, Data Center, Workplace), Cloud (AWS/Azure/GCP, landing zones, migrations), Application Support (L2/L3, DevOps-enabled support), and SAP (AMS, S/4HANA programs, integrations). Own transition governance, planning and execution across onsite/offshore teams and partner ecosystems, ensuring readiness for steady-state operations. Ensure compliance with contractual obligations, security and regulatory requirements (e.g., data protection, audit controls), and TCS delivery standards. 2.

Key Responsibilities
2.1 Transition Lifecycle Management (E2E) Initiation & Due Diligence: Confirm scope, assumptions, constraints, stakeholders and success criteria; perform discovery of current services, tools, assets, SLAs/OLAs, volumes, environments, risks and dependencies. Transition Planning: Build an integrated transition plan (workstreams, milestones, deliverables, RACI, resourcing, budget), define acceptance criteria and entry/exit gates, and establish governance cadence. Knowledge Acquisition & Documentation: Drive knowledge transfer from incumbent teams/vendors; create/update runbooks, SOPs, architecture diagrams, CMDB/service maps, support model, and escalation paths; validate knowledge via walkthroughs and simulations. Process & Tooling Readiness: Ensure ITIL processes (Incident/Problem/Change/Request/Knowledge/Asset) and tool configuration (ServiceNow or equivalent), monitoring, alerting, access management and reporting are ready for operations. Service Transition & Cutover: Plan and execute cutover/go-live, including access provisioning, operational handover, on-call rosters, parallel run (if needed), and communications; manage hypercare and warranty periods. Service Acceptance & Stabilization: Obtain formal sign-offs, baseline KPIs, confirm SLA achievement, and transition into BAU governance with continuous improvement backlog. 2.2 Governance, Reporting & Stakeholder Management Set up and run transition governance (SteerCo, weekly transition reviews, RAID reviews, daily cutover calls as required). Own RAID (Risks, Assumptions, Issues, Dependencies) log and drive mitigation plans, escalations and decision making. Provide consolidated reporting on progress, readiness, budget, resourcing, quality and key decisions to Delivery/Program leadership and the customer. Coordinate with internal teams (Delivery, ISM/Security, Architecture, HR/RMG, Finance, Procurement, Legal, PMO) and external partners/vendors. Manage customer communication plan: stakeholder mapping, expectations, status reporting, and change impacts during transition. 2.3 Service-Line Specific Focus Areas Service Line Typical Transition Activities IT Infrastructure Asset & access discovery; monitoring onboarding; EUC/site readiness; network/DC operations handover; vendor & contract alignment; runbooks and on-call setup. Cloud Landing zone & platform readiness; migration factory onboarding; security/IAM patterns; FinOps baseline; backup/DR; SRE/DevOps operating model definition. Application Support L2/L3 support model; ticket queues & SLAs; environment access; release & change calendar integration; knowledge base and defect triage; observability & automation readiness. SAP Programs / SAP AMS Landscape discovery (ECC/S/4, BW, PI/PO/CPI, BTP); interface inventory; transport & release governance; batch/IDoc monitoring; business process alignment; cutover and hypercare planning with business. 3. Qualifications & Experience 10+ years of experience in IT delivery with at least 6 years leading service transitions, transformations or complex run engagements. The candidate should be AI proficient. Proven track record transitioning multi-tower services (Infrastructure/Cloud/App Support and/or SAP) with onsite/offshore delivery models. Strong program/project management skills with experience managing integrated plans, budgets, resources and governance. Bachelor’s degree in engineering, Computer Science, Information Systems, or equivalent experience. Experience working in French and international environments; ability to engage confidently with senior customer stakeholders. 4. Skills & Competencies Transition & Service Management: ITIL-based service transition, service acceptance, operational readiness assessments, knowledge management, SLA/OLA design, early life support/hypercare. Governance & Controls: RAID management, dependency mapping, milestone tracking, quality gates, auditability, and contractual compliance. Stakeholder Management: Strong communication, negotiation and influencing skills; ability to manage multi-vendor and multi-cultural teams. Technical Breadth: Working understanding of infrastructure, cloud platforms, application support operations and SAP landscapes; ability to challenge and validate technical readiness with SMEs. Tooling: Service management tools (e.g., ServiceNow), project planning tools (MS Project/Jira), collaboration tools (Teams/Confluence), monitoring/observability basics. Language: Fluent English required; French strongly preferred for client-facing roles in France. Certifications (Preferred): ITIL v3/v4 Foundation (or higher) PMP / PRINCE2 / Agile certifications (SAFe, Scrum Master) as applicable. Cloud certifications (AWS/Azure/GCP) – at least Associate level preferred. SAP certifications or SAP Solution Manager / AMS experience (for SAP-focused transitions).