Senior Technical Lead

Role Overview The Senior Technical Lead will be responsible for delivering cyber hygiene, vulnerability remediation, and patch compliance outcomes for Branch Technology applications within a designated country branch. The role requires strong technical leadership, operational coordination, and stakeholder management to ensure all security remediation activities are executed within agreed Cyber Security Office (CSO) timelines while maintaining compliance and minimizing operational risk.

Key Responsibilities
Own and drive country-level remediation performance and compliance metrics for Branch Technology applications. Maintain and govern a comprehensive patching calendar covering all Branch Technology applications within the branch. Coordinate application operations, infrastructure, and security teams to ensure timely remediation delivery. Plan, schedule, and oversee execution of: Security patching activities Vulnerability remediation System hardening initiatives Open-Source Software (OSS) remediation Advanced Persistent Threat (APT) remediation Application Control Standards (ACS) remediation Manage end-to-end change governance processes, including: User Acceptance Testing (UAT) changes Production changes Disaster Recovery (DR) changes Ensure implementation plans, rollback procedures, and approvals are documented and compliant with organizational standards. Provide regular reporting on remediation status, compliance performance, risks, and key metrics. Escalate risks and issues proactively to relevant stakeholders and leadership teams. Drive effective communication across business, infrastructure, security, and application support teams. Support weekend and after-hours implementation activities when required. Required Skills & Experience Experience Minimum 5–10 years of experience in IT Operations, Infrastructure Management, Application Support, Cyber Security Operations, or Technical Delivery Management. Proven experience managing enterprise-wide remediation and patch management programs. Experience working in highly regulated environments with strong compliance and governance requirements. Technical & Functional Skills Strong operational delivery and service management capability. Good understanding of infrastructure technologies, application landscapes, and security remediation processes. Knowledge of vulnerability management, patch management, and cyber hygiene practices. Strong understanding of risk management, compliance controls, and change management frameworks. Experience coordinating cross-functional teams across business, infrastructure, operations, and security domains. Familiarity with ITIL processes and enterprise change governance practices. Soft Skills Excellent stakeholder management and communication skills. Strong planning, coordination, and organizational abilities. Ability to manage multiple priorities and workstreams simultaneously. Strong problem-solving and risk management skills. Ability to influence and drive outcomes across geographically distributed teams. Preferred Qualifications ITIL Foundation or equivalent Service Management certification. Relevant Cyber Security certifications (e.g., Security+, CISSP, CISM) are advantageous. Experience working in multinational banking, financial services, or large enterprise environments is preferred. Success Measures Achievement of patch compliance and remediation targets within CSO-defined timelines. Reduction in security vulnerabilities and audit findings. Effective governance of security remediation and change activities. Timely and accurate reporting of remediation performance and risks. Strong stakeholder satisfaction and cross-team collaboration outcomes.