Global eCommerce Specialist
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Job description
YOUR ROLE The Digital Key Account Manager is responsible for managing, developing, and growing relationships with strategic clients in a digital environment. This role focuses on driving revenue growth, optimizing digital performance, and ensuring high client satisfaction through strong account management and cross-functional collaboration. WHAT ARE YOU GOING TO DO ? Key Account Management Manage a portfolio of strategic accounts Build strong, long-term relationships with key stakeholders Identify upselling and business/digital growth opportunities Oversee commercial agreements and client account activities Digital Performance Management Define, monitor, and analyze key performance indicators (KPIs) Provide performance analysis and actionable recommendations Collaborate with technical, e-commerce, commercial and data teams Prepare regular business reviews and client presentations Business Development Support commercial negotiations and contract renewals Develop tailored commercial proposals based on client needs Contribute to revenue and growth targets Conduct market and competitor analysis Cross-functional Coordination Work closely with internal teams including commercial, operations, finance, and product Ensure smooth execution of campaigns and projects Act as the main point of contact for digital-related client matters Profile description: WHO ARE WE LOOKING FOR ? 8 years of experience in account management, digital sales, business development, or e-commerce Experience in a digital environment is preferred Strong commercial and relationship management skills Solid understanding of digital marketing and performance KPIs Analytical mindset with a results-driven approach Proficiency in Excel, PowerPoint, and CRM tools Fluent professional English Organized and autonomous Proactive with an entrepreneurial mindset Ability to manage multiple projects simultaneously Strong communication, presentation and teamwork skills
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