Director, Business Change Management, Subscriptions and Servicies

We are looking for an experienced Director, business change management, to take a key role in driving Elisa's business transformation agenda and industry collaboration. This is a unique opportunity to operate at the intersection of business strategy, process development, industry influence, and large-scale transformation programs. You will work with senior business leaders, international industry forums, and cross-functional teams to ensure that our transformation initiatives create measurable business value and support Elisa's long-term strategic goals. In this role, you will combine business leadership, stakeholder management, change leadership, and industry expertise to help shape how Elisa develops its business capabilities and customer processes in the years ahead. What you will do You will act as a senior business owner and change leader for strategic transformation initiatives, ensuring that business objectives drive priorities, scope decisions, and implementation plans. Main Responsibilities Include Leading business change management activities across major transformation programs, ensuring successful adoption of new processes, capabilities, and ways of working Acting as the business representative in steering groups and strategic governance forums, ensuring business priorities remain at the center of decision-making Owning business case governance, value realization frameworks, KPI definition, and benefit tracking Leading business design teams and providing direction for Product Owners responsible for detailed process and system design Driving end-to-end Lead-to-Cash process development and ensuring alignment between transformation initiatives and business-as-usual process evolution Managing business scope and backlog priorities throughout transformation programs Evaluating scope changes, descoping proposals, and roadmap decisions through a business value lens Ensuring backlog prioritization supports agreed business outcomes and protects long-term transformation objectives Identifying risks where scope reductions may compromise expected business benefits and driving mitigation actions Facilitating alignment between business stakeholders, product teams, and delivery organizations on priorities and target-state design Acting as Elisa's primary relationship owner towards TM Forum and contributing to industry collaboration, certification initiatives, and strategic partnerships Success in this role means that Elisa has a strong and visible presence within TM Forum and other relevant industry networks Transformation initiatives deliver the expected business outcomes and measurable value Business stakeholders are engaged, aligned, and committed throughout major change initiatives Lead-to-Cash processes evolve consistently across both transformation programs and business-as-usual operations Business cases remain relevant, measurable, and connected to realized business benefits Strategic decisions balance long-term business objectives with practical delivery constraints The best industry practices are effectively translated into improvements in Elisa's operating model and customer experience What we expect from you This role is ideal for a senior business professional who enjoys working across organizational boundaries, influencing senior stakeholders, and turning strategy into execution. We believe you could be a great fit if you have: Extensive experience in business transformation, business development, process management, or large-scale change programs Strong stakeholder management skills and experience working with senior leadership teams Experience building consensus and influencing decision making across complex organizations Understanding of telecommunications, digital services, or technology-driven business environments Experience working with business cases, value realization, KPI frameworks, and benefit tracking Strong business process expertise, ideally within Lead-to-Cash, Customer-to-Cash, or related end-to-end processes Experience leading business change and organizational adoption initiatives Knowledge of TM Forum frameworks, Open APIs, ODA, eTOM, SID, or similar industry standards is considered a significant advantage Excellent communication and presentation skills in Finnish and English Ability to represent Elisa confidently in international environments You Are Someone Who Sees the bigger picture while staying close to execution Is comfortable influencing without formal authority Builds credibility across business, technology, and leadership communities Enjoys connecting people, ideas, and initiatives around a common goal Can challenge assumptions while maintaining strong stakeholder relationships Focuses on delivering measurable business outcomes rather than project outputs Thrives in environments where change, ambiguity, and long-term thinking coexist

What we offer
This is an opportunity to play a visible role in shaping Elisa's future business capabilities and transformation journey. You will work with senior leaders, international industry networks, and some of the most important transformation initiatives across the company. The role offers a unique combination of strategic influence, industry visibility, and hands-on business leadership, allowing you to drive meaningful change that can be seen in both business performance and customer outcomes. Want to know more? For more information, please contact Development Director Jari Tuoriniemi. (jari.tuoriniemi@elisa.fi)