Penetration Tester
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- Lyon, France (2days onsite & 3days onsite) B2B / freelancing Contract Project context
- We are looking for a ServiceNow L3 developer, Technical Analyst, Release Coordinator who has between 3-7 years of experience with ServiceNow development, platform architecture, in a multi-module environment. Goals and deliverables
- Required Skills
- 3
- 7 years' experience as Tooling Engineer or in a similar role
- Should be a problem solver with excellent communication skills
- Hands on experience in system integrations and process automations (Workflow Data Fabric)
- Strong experience in Web Service Integration using REST and SOAP
- Strong experience in Directory Service Integration (Active Directory, AzureAD, LDAP, etc.)
- Strong experience in PowerShell, JavaScript, Ansible, Terraform, Python, XML, databases, SQL, etc.
- Strong experience with ITSM/ITOM required. Exposure to other modules like HRSD, CSM are good to have.
- Exposure to Kubernetes, Docker Swarm, ServiceNow Orchestration, AWS EKS, AKS, etc.
- Experience using software development tools / IDEs
- Experience using code repositories
- Good understanding of ITIL framework
- Good reporting skills
Key Responsibilities
- Drive automation efforts targeting application support activities, deployments, health checks, monitoring and alerting activities, etc.
- Support automation, orchestration and integration initiatives based on ServiceNow
- Develop enhancements in coordination with offshore managed service team. It includes (but not limited to) creating requests, update forms, customize portal, customize process workflow
- Collaborate with Application Users/Operations Teams to understand requirements, use cases and transform them Self Service options
- Investigate and rollout ServiceNow feature: ATF, virtual agents, …
- Support ServiceNow upgrade
- Coordinate release of enhancements: make sure release is developed and test on time, with good quality
- Ability to create custom support tools aimed at automating production processes
- Generate metrics, reports, etc.
- Provides documentation for maintaining/repairing automation scripts
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