Apprentince: Customer Success and Product Coordination

🇫🇷 Candidates based in France who are legally authorized to work in France, this opportunity is for you. 📞 [EN] We’re Hiring: Customer Success and Product Coordination Apprentice 📍

Location:
Zettabyte Pte. Ltd., EuraTechnologies, Lille, France 📄 Contract type: Apprenticeship 🏢 Working arrangement: Hybrid 🕘

Working hours
Monday to Friday, 9:00 AM–6:00 PM, Paris time, subject to the apprenticeship program and training-center schedule 🚀 Start date: As soon as possible 📌 About Zettabyte Zettabyte is a fast-growing international SaaS company providing ERP solutions to higher education institutions across Europe and Asia. Headquartered in Singapore, with operations in Indonesia, France, Estonia, and Madagascar, Zettabyte supports more than 400 schools and universities and continues to expand through new subsidiaries, products, and international projects. 📄

Job Description
Zettabyte is looking for a Customer Success and Product Coordination Apprentice to support our customers in France and assist with communication and coordination between customers and the production team. In this role, you will learn how to understand customer needs, document issues, support product testing, report bugs, prepare customer guidance, and follow up on customer and product-related requests. You will work closely with customers and internal teams to ensure that information is clearly understood, properly documented, and followed through until the next action or resolution is confirmed. This apprenticeship is suitable for a student who wants to develop practical experience in customer success, product coordination, software testing, documentation, and SaaS product delivery. ✅

Key Responsibilities

• Support communication with customers in a clear, professional, and timely manner
• Assist in understanding and documenting customer needs, questions, issues, and feedback
• Help coordinate communication between customers and the production team
• Translate customer concerns into clear and structured information for internal teams
• Follow up on customer requests and reported issues under the guidance of the responsible team member
• Support functional testing of platform features and customer-reported issues
• Identify and document bugs using clear descriptions, reproduction steps, and supporting evidence
• Assist in tracking customer requests, product issues, and follow-up actions
• Prepare draft testing reports, customer guidelines, usage instructions, and supporting documentation
• Help customers understand and use the platform through clear and practical guidance
• Escalate unclear, urgent, risky, or blocked matters to the appropriate team member
• Support internal coordination regarding priorities, responsibilities, progress, and expected outcomes
• Assist in handling customer feedback and complaints professionally
• Maintain organised records of customer communication, product issues, and actions taken
• Contribute to improving customer communication and product coordination processes
• Communicate progress, challenges, and clarification needs clearly to the supervisor or team 🎓 Expected Experience Level This apprenticeship is suitable for:
• Students or final-year students interested in customer success, product coordination, SaaS, ERP, or software delivery
• Candidates studying business, communication, customer relations, information systems, technology, project management, or another relevant field
• Candidates who want to develop practical experience working with customers and software production teams
• Candidates who are eligible to enter into an apprenticeship contract in France Previous professional experience is not required. 🎯 Mandatory Requirements
• Professional proficiency in French, both spoken and written
• English proficiency at an upper B2 or C1 CEFR level
• Strong verbal and written communication skills
• Ability to communicate professionally with customers and internal teams
• Ability to understand questions and explain information clearly
• Ability to organise information and write structured notes or reports
• Strong attention to detail and discipline in following up on assigned tasks
• Ability to ask for clarification when information is incomplete or unclear
• Ability to receive feedback and revise work accordingly
• Ability to manage assigned responsibilities with an appropriate level of independence
• Comfortable working in an international and fast-moving environment
• Strong willingness to learn about SaaS products, customer support, testing, and product delivery ➕ Preferred Skills
• Basic understanding of customer service, customer success, or product coordination
• Basic knowledge of software quality assurance or functional testing
• Experience from academic, personal, volunteer, or internship projects involving customer communication
• Experience documenting issues, writing reports, or preparing user instructions
• Familiarity with ticketing, documentation, project-management, or issue-tracking tools
• Familiarity with Jira, YouTrack, Notion, Confluence, or similar tools
• Basic understanding of SaaS, ERP, EdTech, or B2B software environments
• Experience preparing presentations, guidelines, reports, or structured documentation
• Academic projects related to digital products, business processes, customer experience, or technology 👤 Preferred Profile You may be a good fit for this apprenticeship if:
• You are comfortable speaking with customers and internal team members
• You listen carefully and try to understand the actual issue behind a request
• You can turn unclear information into structured notes and clear follow-up actions
• You are willing to test, investigate, and verify information rather than simply forwarding messages
• You remain calm and professional when receiving complaints or difficult feedback
• You care about accuracy, clarity, customer experience, and product quality
• You are organised and able to manage several follow-up actions
• You are willing to learn from feedback and improve your work
• You are interested in understanding how software products are tested, improved, and delivered
• You are comfortable working between customer-facing responsibilities and internal product coordination 🌟 Why Join Zettabyte? By joining Zettabyte, you will become part of a fast-growing international SaaS company whose ERP solutions support higher education institutions across several countries. This apprenticeship will provide practical experience in customer communication, product coordination, software testing, issue tracking, documentation, and SaaS product delivery.

We offer
• Apprenticeship compensation according to the applicable requirements and candidate profile
• Practical experience working with customers and software production teams
• Direct exposure to customer success, software testing, and product coordination activities
• An international, dynamic, and evolving working environment
• The opportunity to work on ERP solutions used by higher education institutions in Europe and Asia
• Real responsibilities with guidance and regular feedback
• Opportunities to develop professional communication, documentation, testing, and coordination skills
• A hybrid working arrangement in Lille
• The opportunity to learn how customer needs are translated into product improvements and delivery actions 📩

How to Apply
Send your CV , together with any relevant academic project, report, presentation, portfolio, documentation sample, or project link , to: 📧 clickforjob@zettabyte.life Please use the following email subject: Customer Success and Product Coordination Apprentice – [Your Name] #Hiring #Apprenticeship #Alternance #CustomerSuccess #ProductCoordination #CustomerRelations #ProductSupport #SoftwareTesting #SaaS #ERP #EdTech #Lille #EuraTechnologies #StudentJobs