Head, Estate Services * M/F

SPIE Services Nigeria Limited is currently looking for Head, Estate Services to join its work force in Nigeria.

Responsibilities shall include:

STRATEGIC LEADERSHIP AND GOVERNANCE:

• Develop, implement and continuously improve estate services policies, procedures and service standards aligned with corporate objectives and international best practices
• Lead annual budget formulation process, interface with Cost Control for performance monitoring, and defend budget allocations with NUIMS ensuring optimal resource deployment
• Establish and monitor Key Performance Indicators (KPIs) for all service areas, driving continuous improvement and operational excellence across the function
• Define and communicate standardized procedures and processes for event logistics across all Lagos location entities, ensuring consistency and quality.

CORPORATE EVENTS MANAGEMENT:

• Lead end-to-end planning, coordination and execution of all corporate events in Lagos ensuring flawless delivery that upholds Company reputation and brand standards
• Create and maintain comprehensive calendar of recurring and special events, proactively identifying resource requirements and potential conflicts
• Interface with Public Affairs to ensure all event arrangements are fully aligned with broader corporate communication objectives and brand guidelines
• Serve as primary decision-maker and escalation point on event days, resolving last-minute issues and ensuring seamless VIP experiences
• Drive pre-event and post-event reviews, capturing lessons learned (REX) to continuously improve future event delivery.

INTERNAL SERVICES AND FACILITIES ADMINISTRATION:

• Ensure optimal workplace environment through effective coordination of cleaning, gardening, office equipment and general facility services
• Manage catering contractors ensuring delivery of high-quality, nutritious and safe meals that meet diverse dietary requirements and Company standards
• Oversee mail room operations, courier services and stationery stores, ensuring efficient, timely and cost-effective service delivery
• Coordinate office furniture and equipment provisioning, evaluating and justifying all requests to optimise resource utilisation
• Ensure timely preparation of residential apartments for new arrivals with appropriate furniture, utilities and welcome amenities.

VENDOR AND CONTRACTOR MANAGEMENT:

• Establish and enforce Service Level Agreements (SLAs) with all service providers, conducting regular performance reviews and implementing corrective actions
• Ensure all vendors clearly understand their roles, responsibilities and quality expectations for every event and service engagement
• Manage payment processes ensuring timely settlement of contractor invoices in accordance with agreed terms, protecting Company reputation
• Maintain highest standards of integrity and transparency in all contractor dealings, ensuring fair and ethical business practices

Profile

ACCOUNTABILITIES

• Deliver consistently excellent corporate events that enhance Company reputation and support strategic business objectives, with zero tolerance for failures that could damage corporate image
• Ensure uninterrupted delivery of high-quality internal services (catering, cleaning, mail, stationery) that enable employee productivity and workplace satisfaction
• Achieve cost efficiency targets while maintaining or improving service quality through effective procurement, vendor management and resource optimisation
• Ensure timely provision of office furniture, equipment and residential utilities to support staff productivity and welfare
• Maintain highest standards of integrity, transparency and ethical conduct in all contractor dealings and procurement activities
• Ensure timely payment to contractors’ protecting Company reputation and sustaining positive vendor relationships
• Develop team capabilities and build succession pipeline through coaching, training and structured development programmes.

HSE OBJECTIVES

• Champion a strong HSE culture within the Estate Services function, ensuring all personnel and contractors understand and fulfil their safety responsibilities
• Ensure all event venues, catering facilities and workspaces meet COMPANY'S HSE standards through systematic risk assessments, inspections and corrective action tracking
• Interface with Industrial Hygiene, HSE, PTM and Medical entities on food safety, water quality monitoring and hygiene compliance, ensuring all catering operations meet the highest standards
• Familiarise self and team with COMPANY'S emergency procedures, carrying out assigned responsibilities safely and reporting all incidents, unsafe acts or c