Principal Product Definition Analyst

Job Title

Business environment

Airline business is going through a complete retailing transformation to address expectations customers
are now used to in retail: workflow efficiency and control, price transparency, social networks interactions, personalization, etc…

In this context, Amadeus launched Nevio program, the future of the PSS (formerly known as Next-Gen Altéa, Nevio) to deliver the true value of this
transformation. And our group, ORR-OST-OMS, is in charge of building Order Management System (OMS) which is an essential module of Nevio.

About the role

Joining Order Management System team, you will be working in an agile team that is designing, developing, validating, and maintaining the brand new core components of the Order Management System, with notably:

Core order system to manage orders data and life cycle, storage, fulfillment

Integration of the order suite in airline UI

Interactions with other suites needed throughout the handling of our orders: offer suite, revenue accounting, payment, operations, etc.

Interactions with the current passenger handling system (a.k.a. Smart Bridge) to leverage all capabilities today’s system has for a seamless transition while offering new capabilities via the Order Management System

Animate and coordinate a Product Definition Community in the Order Management System teams

Build good practices and ensure they are shared and followed

Common accountabilities:

Proficient in technical knowledge to ensure team performs at a high level. Is recognized as a leader in own area and may formally train Specialists/Senior Specialists. ​

Understands how main business drivers may impact on own area. Can assess complex problems with broad impact on the activity, improve processes, recommend solutions and risk mitigation plans. Able to communicate complex information.​

Works with a high level of autonomy, based on management directions. Leads projects or contributes to broad cross-functional projects. May contribute to planning of resources and budget.

Specific accountabilities:

Technical/Functional Excellence

Demonstrates excellence & establish standards on product definition activities: specifications, solution design, finding solutions to complex problems

Responsible for planning, conducting and directing the analysis of highly complex business problems

Supports Pre-Sales teams, participates in Business Requirement Matrix (BRM) assessment

Supports Solution Definition Managers on cross-area solution design for complex scenario (including architecture proposal for new products) by being the functional entry point for a given area

Creates and implements internal and/or external customer feedback mechanisms

Solves business problems through a clear methodology including appropriate documentation

For complex/cross-functional solutions, proposes and/or review sizing for their area

Reviews proposed specifications for complex solutions

Reviews or advise test strategy/plan

Creates process engineering and/or business flow assessments to ensure appropriate reengineering of solutions

In case of system failure, proposes a recovery plan, an action plan and a risk mitigation plan and provides recommendations for improvement (application…)

Ensures processes are followed : state of requirement , Project Change Proposal (PCP) process , High-Level Architecture design, R&D project follow up from requirements to production

Continuous Improvement

Makes recommendations on how to revamp documentations, to make them complete and accurate

Recommends process improvements for specs, docs, solution design, proactive maintenance, etc.

Building relations & Knowledge sharing

Contributes actively to the PDA community or any other relevant community which is related to current position such as Maintenance one

Coaches / mentors team members on product definition skills, drives the culture change towards professionalization

Provides guidance/direction/training and mentor less experienced product definition analysts, QA Engineers and software development engineers

Actively participates in the construction/maintenance/application of the on-boarding of new colleagues

Provides consultancy to users in detailed functionalities

Demonstrates excellent written and verbal communications skills, as well as excellent listening skills, to serve as lead conduit between software development engineers, architects, product definition analysts, QA Engineers and with external and internal customers

Supports software development engineers by assisting with functionality questions, addressing testing issues, providing training on new products

Tracks all delivery planning aspects for deployment of a service or product: contributes to customer relationship management, challenges costs and dates…

Shares advanced knowledge of systems flows, engineering documentation, tools and architecture concepts

About the ideal candidate

Engineering degree

At least 5 years of experience as a product definition analyst

Excellent communication skills, ability to interact with all stakeholders (functional and technical teams)

Curious with a strong interest in the business logic behind the products developed by the team.

Creative and proactive approach

A solutions-oriented professional, capable of handling complex issues, supporting and coordinating teams

Fluent English (required), working proficiency in French would be a plus

Working at Amadeus, you will find

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potentialby fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.