Ground Handling Operations Director

il y a 3 semaines

IssylesMoulineaux, France ORIENT EXPRESS Temps plein
Job Description

Reporting to the VP Itinerary Planning & Destination Experiences, The Ground Handling Manager duties will be :

  • Set up ground operation section within the Itinerary and Destination Experiences Department
  • Develop  pre/post packages, Transfer programs, Seamless luggage handling with local TO, Global Suppliers and interface with the concierge team
  • Develop Transfer program for all guests in turnaround ports as well as during the different brand events
  • Set up of embarkation and disembarkation process in turnaround terminals and ensure terminal operations in accordance with high quality service and corporate brand identity.
  • Guidance and support to the Ground Handling team to ensure terminal operations are running smooth and identifying areas of improvement
  • Assesment Ports and terminals worldwide to make sure embarkation /debarkation operations are feasible in new destinations for itinerary design purposes.
  • Negotiate and establish partnerships with local suppliers to ensure a comprehensive and high-end offering to clients, including comparative study and analysis of offers, optimize P&L with emphasis on the quality of the proposed experiences.
  • Coordinate of all stages of the process working closely with sales, marketing, onboard teams, and various service providers involved in delivering experiences.
  • Manage the budget
  • Ensure full data set up in the reservation and onboard systems.
  • Monitoring of competitors and the travel industry in general to position and differentiate our Ground Handling product 

Qualifications

Typical Background:

  • Bachelor’s degree. 
  • 5-10 years’ experience in a similar job in cruise or yachting industry; preference luxury cruise industry.

Knowledge (technical skills)

  • Excellent knowledge of the luxury cruise/ground handling/yachting sector.
  • Proven knowledge of logistical and operational processes of moving guests.
  • Proficient in Excel and financial analysis.
  • Excellent skills in French and English (spoken and written).

Skills (professional practices):

  • Analysis & synthesis.
  • Organisationnel talent.
  • Ability to manage multiple tasks/projects simultaneously.
  • Management a small team of direct reports.
  • Adaptability to change, stress resistant, problemsolving.
  • Must be able to prioritize projects and activities and set timelines to achieve. goals quickly.

Attributes (expected behaviors):

  • Organization, rigor.
  • Teamwork, autonomy, customer centricity.
  • Curiosity, alertness to innovations in the tourism sector.
  • Ability to travel frequently.


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