IT Support specialist
Il y a 5 mois
Site/Usine: Mortagne
Département : IT
Key Responsibilities:
We are seeking an IT support specialist to work independently and provide technical support to client infrastructure and software across International Paper facilities in the Normandy complex. This role entails second-tier support for end-users, troubleshooting LAN issues, and assisting with data, voice, and video system configurations.
- Daily management, monitoring, and maintenance of laptops, workstations, tablets, mobile phones, servers, RF devices, printers, and other network attached devices and LAN for all assigned facilities.
- Serve as a liaison to Information Technology second and third level support groups to expedite the support process.
- Support monthly closing processes, assisting the business as needed.
- Install and configure standard devices as part of refresh lifecycle management programs for workstations, printers, RF devices, servers, network switches, and access points.
- Complete assigned project tasks within defined timelines, including installation, configuration, and moves of supported devices.
- Manage vendor warranty and break/fix work and assist with workstation processes.
- Maintain facility documentation, including inventory, ticket tracking, and time tracking.
- Participate in on-call rotation and travel between supported sites and facilities as required.
Key Challenges:
- Keep pace with rapid technological advances.
- Maintain technological competitiveness.
- Collaborate effectively with other teams.
- Adhere to corporate standards and stay current with technological trends.
Requirements :
- Associate Degree in Information Systems or equivalent.
- 2+ years of related Information Systems experience.
- Competencies include action-oriented, planning, time management, customer focus, integrity and trust, functional/technical skills, and technical learning.
- Valid driving license.
- Fluent English.
- Ability to work with minimal supervision and communicate effectively across all levels of the organization.
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