Customer Experience Manager
Il y a 2 mois
Customer Experience Manager (H/F)
Full-time
Company Description
As the preferred partner for window and door automation, Somfy is committed to inspiring new and better ways of living for all. Better ways of producing, consuming, and housing that we must imagine together around the world in order to inhabit our planet in a more virtuous and permanent way. Acting for better ways of living means fostering the alliance of a sustainable economic model with environmental protection and self-fulfillment for everyone.
As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. innovation continuously guides our work and guarantees the excellence of our solutions.
We are present in 59 countries, with eight production sites and 17 R&D centers. We are pursuing an ambitious industrial strategy based on “Smart Living” and the value we bring to our customers.
We are committed to reducing our environmental footprint every day. Today, more than 60% of our products are eco-designed, and all will be by 2030. At the same time, we have implemented a responsible purchasing policy that prioritizes local suppliers.
We are deeply committed to the well-being of our 6,880 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.
Job Description
Mission:
As a key member of the Brand Experience Team, you will define and deliver the global customer experience at all steps of the journey (choose, buy, install, onboard, use...) for all customers (pro and end users), on all channels and for all brands.
Activities:
Work closely with channel management, customer care, offer management and local teams to understand customer pain points and needs. Considering all business and brands’ stakes, define the targeted customer experience for every customer, on all channels, for each brand and on all touchpoints. Lead the delivery of this experience: prioritize key milestones (projects and countries), secure budget allocation, drive project teams (business, ux, it, local deployment...) to ensure customer centricity and time to market deadlines. Implement monitoring and continuous improvement processes for customer experience excellence. Manage and develop a team of experts and animate a large community of customer experience passionate people – to foster customer centricity in the Group. As a member of the Brand Experience Team, you will also be the guardian of the 360° view of a brand (awareness, offer consistency, marketing activation, customer experience).
Qualifications
Experience of 10 to 15 years in CX positions. Strong skills in:
Customer Centric driven approach (strong understanding of service and UX design methodology). B2B and B2B2C Omnichannel and Digital Experience and/or Digital product management Merchandising – offline & online Ecommerce (payment, delivery, post order management) & offline bying experience. Building Customer Care Services.You will enjoy this position if you are:
Customer centric Business and data driven Tech Savy Able to build strong convictions and get everyone on board Interested in understanding local specificities and animating international teams
Additional Information
Permanent position based in Cluses, Annecy, Paris or open remotely with frequent travelling.
The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.
-
Group Director Customer Satisfaction
il y a 1 mois
Cluses, France SOMFY Group Temps pleinDescription de l'entreprise As the preferred partner for window and door automation, Somfy is committed to inspiring new and better ways of living for all. Better ways of producing, consuming, and housing that we must imagine together around the world in order to inhabit our planet in a more virtuous and permanent way. Acting for better ways of living means...
-
Key Account Management Excellence Owner
il y a 3 semaines
Cluses, France SOMFY Group Temps pleinJob DescriptionAs Key Account Management (KAM) Excellence Owner at Somfy Group, you are the cornerstone of the KAM community, propelling it towards a future of growth and customer-centric innovations. Your role is pivotal in implementing the best standards of key account management, and your ability to lead will reflect directly in our success.Main...
-
Key Account Management Excellence Owner
il y a 3 jours
Cluses, France SOMFY Group Temps pleinJob DescriptionAs Key Account Management (KAM) Excellence Owner at Somfy Group, you are the cornerstone of the KAM community, propelling it towards a future of growth and customer-centric innovations. Your role is pivotal in implementing the best standards of key account management, and your ability to lead will reflect directly in our success.Main...
-
Key Account Management Excellence Owner H/F
il y a 7 jours
CLUSES, France Somfy Temps pleinAs the preferred partner for window and door automation, Somfy is committed to inspiring new and better ways of living for all. Better ways of producing, consuming, and housing that we must imagine together around the world in order to inhabit our planet in a more virtuous and permanent way. Acting for better ways of living means fostering the alliance of a...
-
Key Account Management Excellence Owner
il y a 4 semaines
Cluses, France Somfy Temps pleinKey Account Management Excellence Owner (H/F) Full-time Company Description As the preferred partner for window and door automation, Somfy is committed to inspiring new and better ways of living for all. Better ways of producing, consuming, and housing that we must imagine together around the world in order to inhabit our planet in a more...
-
Key Account Management Excellence Owner
il y a 3 jours
Cluses, France Somfy Temps pleinKey Account Management Excellence Owner (H/F) Full-time Company Description As the preferred partner for window and door automation, Somfy is committed to inspiring new and better ways of living for all. Better ways of producing, consuming, and housing that we must imagine together around the world in order to inhabit our planet in a more...
-
EHS Manager Emea Aerospace Division
il y a 1 semaine
Cluses, France Eaton Temps pleinDo you want to work for a global player, where we care about ethics, inclusion and diversity and our people? The **EHS Manager EMEA** will be leading the environmental, health, safety, and security function for the** Aerospace Division** in EMEA. This position is responsible for developing, in alignment with the regional EHS Director, and the Aerospace...
-
Key Account Management Excellence Owner H/F
il y a 1 semaine
CLUSES, 74300, Bonneville, France Somfy Temps pleinAs the preferred partner for window and door automation, Somfy is committed to inspiring new and better ways of living for all. Better ways of producing, consuming, and housing that we must imagine together around the world in order to inhabit our planet in a more virtuous and permanent way. Acting for better ways of living means fostering the alliance of a...
-
Sme Data Project Manager
il y a 1 mois
Cluses, France SOMFY Group Temps pleinDescription de l'entreprise As the preferred partner for window and door automation, Somfy is committed to inspiring new and better ways of living for all. Better ways of producing, consuming, and housing that we must imagine together around the world in order to inhabit our planet in a more virtuous and permanent way. Acting for better ways of living means...
-
Data Product Manager Reporting
il y a 1 mois
Cluses, France SOMFY Group Temps plein**Company Description** As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all. As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and...
-
Sales Digital Solution Manager
il y a 1 mois
Cluses, France SOMFY Group Temps pleinCompany Description As the preferred partner for window and door automation, Somfy is committed to inspiring new and better ways of living for all. Better ways of producing, consuming, and housing that we must imagine together around the world in order to inhabit our planet in a more virtuous and permanent way. Acting for better ways of living means...
-
Sales Digital Solution Manager
il y a 11 heures
Cluses, France SOMFY Group Temps pleinCompany Description As the preferred partner for window and door automation, Somfy is committed to inspiring new and better ways of living for all. Better ways of producing, consuming, and housing that we must imagine together around the world in order to inhabit our planet in a more virtuous and permanent way. Acting for better ways of living means...
-
Data Product Manager Reporting
Il y a 2 mois
Cluses, France Somfy Temps pleinData Product Manager Reporting (H/F) Full-time Company Description As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all. As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home...
-
Data Product Manager Reporting
il y a 3 jours
Cluses, France Somfy Temps pleinData Product Manager Reporting (H/F) Full-time Company Description As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all. As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home...
-
Audience Marketing Cloud Specialist
Il y a 2 mois
Cluses, France SOMFY Group Temps plein**Company Description** As the preferred partner for window and door automation, Somfy is committed to inspiring new and better ways of living for all. Better ways of producing, consuming, and housing that we must imagine together around the world in order to inhabit our planet in a more virtuous and permanent way. Acting for better ways of living means...
-
Customer Quality Leader H/F
il y a 7 jours
CLUSES, France Somfy Temps pleinPartenaire de confiance pour l'automatisation des ouvertures et des fermetures de la maison et du bâtiment, SOMFY s'engage pour inspirer de nouvelles façons de vivre pour tous.Groupe français, familial et indépendant, en croissance continue depuis notre création, nous sommes leader mondial de l'automatisation de la maison depuis 50 ans et...
-
Customer Quality Leader
il y a 1 semaine
Cluses, France Somfy Temps pleinDescription du poste Vous rejoindrez l a Business Line Window Fashion , entité en charge des produits destinés à l'intérieur des bâtiments (moteurs pour stores intérieurs : vénitiens, enrouleurs, jours/nuits…, et pour rideaux). Intégré(e) à l'équipe Qualité de la Business Line, vous serez en charge de la conformité et de...
-
Customer Quality Leader
il y a 3 jours
Cluses, France Somfy Temps pleinDescription du poste Vous rejoindrez l a Business Line Window Fashion , entité en charge des produits destinés à l'intérieur des bâtiments (moteurs pour stores intérieurs : vénitiens, enrouleurs, jours/nuits…, et pour rideaux). Intégré(e) à l'équipe Qualité de la Business Line, vous serez en charge de la conformité et de...
-
Customer Quality Leader
il y a 1 semaine
Cluses, France SOMFY Group Temps pleinDescription du posteVous rejoindrez la Business Line Window Fashion, entité en charge des produits destinés à l'intérieur des bâtiments (moteurs pour stores intérieurs : vénitiens, enrouleurs, jours/nuits…, et pour rideaux).Intégré(e) à l'équipe Qualité de la Business Line, vous serez en charge de la conformité et de l’amélioration...
-
Customer Quality Leader
il y a 3 jours
Cluses, France SOMFY Group Temps pleinDescription du posteVous rejoindrez la Business Line Window Fashion, entité en charge des produits destinés à l'intérieur des bâtiments (moteurs pour stores intérieurs : vénitiens, enrouleurs, jours/nuits…, et pour rideaux).Intégré(e) à l'équipe Qualité de la Business Line, vous serez en charge de la conformité et de l’amélioration...
