Account Manager

Marlin is a creative digital agency – a specialist in working with causes and the charities that represent them. We help charities get supporters and hang onto them. We are a Certified B-Corporation. Our work spans advertising, direct and digital marketing, and supporter relationship (loyalty program) communications. Charities offer people a way to create the world they really want. With experience, skill, and some thought, the communications that a charity develops will build and nurture a community who advocate, volunteer, and donate in order to create that world. Marlin exists to create those communications. We are named after the marlinspike - a tool that sailors use to untie difficult knots. We can help you get rid of the knots that prevent you from pulling support to your cause. Communications can influence people to advocate for change on behalf of people in need, and to donate money to support them. We are not afraid of being idealists. We are proud to be an example of how people can choose to use their skills to create change in the world– and do this during their working days. We create: - Appeals and Campaigns - Positioning and Branding - Platforms for growing regular giving, major donor and bequests programs - Content and communications - Digital platforms including custom web applications and websites - Digital marketing campaigns including Ad Words and Ad Grants

The Role

JOIN YOUR TRIBE  – You can help create fundraising campaigns and communications for leading Australian and New Zealand charities at an independent agency in Sydney.

Working from Sydney Based Studio Office

Salary based on experience level.

• Support our full service agency by managing the drafting and delivery of a wide variety of projects spanning digital and direct marketing.
• Be part of a fun, compassionate and high-performing team;
• Work with charities that are changing the world through groundbreaking medical research, mental health initiatives, animal welfare, overseas development and more;
• Feel proud to work for a B-Corp, committed to making the world a better place.
• Spend your working days using your skills for good, helping great charity brands.

“Advertising is too valuable an instrument to waste on commercial products… it justifies itself when it is used for social purposes.” Howard Luck Gossage

We build communities of people who believe that they can make the world better. Our communications and strategies offer people the opportunity to support causes, build their belief, and ensure they can take action easily.

We invite you to use your skills and experience for multiple organisations working in areas such as medical research, overseas development, and mental health.

What is on offer:

• Work with leading charities that have chosen to work with a specialist, independent agency.
• Work across direct marketing, and digital marketing.
• Follow your passion for communications as part of a purpose-driven team of professionals.
• Extra day’s leave for your birthdays when it falls on a working day.
• Work alongside leading practitioners, learn from them, and advance your career in fundraising.

Your key responsibilities:

• Use your experience of working on print, and digital channels to help the agency team leaders to plan and schedule the resources needed to execute new campaigns.
• Help clients to brief our agency team by identifying what is on offer, and audience insights.
• Help agency to identify new opportunities to deepen the breadth of services sold to each charity client.
• Assist with writing creative briefs and lead the development of task briefs.
• Create and nurture strong relationships with new and existing clients by talking about job status, next steps, and receiving their feedback on our work.
• Create estimates/budgets, and ensure your projects are delivered and invoiced to the agreed scope of work.
• Independently lead and update the client’s projects using weekly WIP reports.
• Remove obstacles to success by ensuring service issues are identified and resolved.
• Check feedback has been actioned or addressed and proof creative work before it is provided to the client.
• Create timelines, as well as scheduling and resourcing jobs with our Resource Manager, using our project management tool.

Ideal Profile

The ideal candidate will have:

• Experience developing communications in print and digital channels. Charity experience is a definite advantage.
• Experience running or managing digital or social campaigns, or working with digital teams such as developers, social media managers, digital strategists or digital producers to deliver digital campaigns.
• Undergraduate or postgraduate studies in communications, marketing or equivalent and minimum four years’ related industry experience.
• Strong communication skills and proven ability to develop client confidence in value for money.
• Proven ability to work under pressure to deliver multiple projects with hard and tight deadlines.
• Exemplary account service skills such as providing clarity on status of work in progress, scope setting, and expectation management using Google Suite to develop presentations, timelines, project estimates, reconciliations and reports.
• Experience using project management tools for scheduling and booking creative resources, planning jobs and invoicing i.e. Streamtime (similar to Asana, Trello)
• Good problem solving skills.
• Excellent presentation skills.

Please note that only applications with the above 3 documents will be considered.

Applications close on 15 June 24.

Due to the high volume of applications we receive, only shortlisted candidates will be responded to after 15 June 24.

What's on Offer?

• Attractive Salary & Benefits
• Opportunity to make a positive impact
• Flexible working options