Desktop Support Technician L2

il y a 2 semaines

Colmar, France Excis Compliance ltd Temps plein
Job Description
  • Responding to client support requests.
  • Contacting clients to find out the nature of the problem.
  • Traveling to the client’s location or connecting via remote link.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Advising on software or hardware upgrades.
  • Providing basic training on computer operation and management.
  • Completing job reports and ordering supplies.


Requirements

  • Proven work experience as Desktop Support Engineer or Support Technician.

Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems.
Good written and verbal communication skills (French and English).

Requirements
Customer Service Desktop Support Technical Mobile Device Hardware Troubleshooting Vendor Management Information Technology Macintosh Deployment Windows Server Ticketing Systems Switches VPN LAN

  • Desktop Support Technician L2

    il y a 2 semaines

    Colmar, France Excis Compliance ltd Temps plein

    Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the client’s location or connecting via remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. ...

  • Desktop Support Engineer

    il y a 1 semaine

    Colmar, France Excis Compliance Temps plein

    Desktop Support Technician provides day-to-day desktop support, receives inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.Tasks may include, but are not limited to:Responding to client support requests.Contacting clients to find out the...

  • Desktop Support Technician L2 FR

    il y a 2 semaines

    Colmar, France Excis Ltd Temps plein

    Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the client’s location or connecting via remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer...