System Engineer – Unified Communication Specialist H/F
il y a 1 mois
System Engineer – Unified Communication Specialist H/F
Role Overview
Unified Communication Specialist provides technical leadership and implementation on Mail services (Microsoft 365 Solution) and Teams service Management.
Unified communication include all tools related to phone management (hardware & Software, number management Lifecycle) Meeting room ( equipment & configuration) all mail object lifecycle, Mail security (ie Filtering) application interaction with messaging protocol.
Key Roles, Responsibilities & Skills
Manages Teams interconnections with other technologies such as email, Active Directory, SharePoint, Office 365, Mobile devices, Audio Visual systems Manage Mail services (M365/ Exchange) including mail Filtering (Such as IronPort / M365 filtering solution) Knowledgeable on Powershell Language and Automation (Azure Automation) Configures and manages room based Teams Technologies Supports day to day operations and projects for Unified communication Scope (Mail, Teams, and related services) Gathers technical requirements and translates requirements into hardware and software capabilities Communicates technical architecture direction and coordinates technical proof of concept analyses Responsible for Communication services strategy and infrastructure technology architecture Liaise with other global IT entities (Infrastructure, Datacenter, Business IT functions) and business stakeholders to ensure the alignment of the network services to the needs of the group business Leads infrastructure implementation, tuning, maintenance plan and compliancy in ISO/TISAX context Diagnoses issues, researches solutions, and coordinates resolution Designs and configures Teams usage policies and governance structure Provide at any time deep insight into product and performance, analysis of relevant technology and vendor evolution, competition, market dynamics and major developments across Unified Comms Act as a subject matter expert with respect to the competition and the product suite Act as a facilitator/mediator amongst the cross functional teams that need to work together Ensure optimal operation of all Corporate Voice & Video hardware and applications Manage Phone solution around teams and evolution based on ROI calculation and Solution evolution Knowledgeable around Licences management and provider management Enforces policies and procedures for maintaining the security and integrity of the system and ensures the system meets availability and disaster recovery requirements Participate in migration process for Mail service (with or without tooling)Provide Incident resolution for systems errors related to email, instant messaging Complete standardized changes as scheduled Manage major incidents by reporting and escalating according to documented guidelines Document and develop report for services
• Bachelor’s degree (or equivalent years of experience)
• > 5 years years of experience in IT technical positions
• Background in Enterprise service, outsourcing, or CIO organisation is preferred.
• Fluent English
• Driver’s license (B)
• Valid EU work permit
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