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Service and Customer Management Digital Partner

Il y a 7 mois

OctevillesurMer, France Sidel Temps plein

Service and Customer Management Digital Partner

Contract Type

Permanent

Country

FRANCE

Location

Octeville-sur-mer

Your opportunity

Partner with Service and Customer Management Leaders & teams to drive Digital Transformation and ensure business continuity. Key focus of this role is to close work with Business Process Owners, to identify new needs and co-create together the best solutions in line with Sidel Mission and vision and with Digital Transformation and Technologies strategic roadmap.

Your Mission

Support Service and Customer Management teams in identification and prioritization of UseCases and drive the Value realization execution and monitoring Develop strategies for effective digitaltransformation DriveDigitalTechnologies and Wayof Working progressive adoptionto address Business needs and Value Contributeto the tech strategy and roadmap for digital capabilities evolution Support the selection of a platform/solutions/framework that can improve services and performance of Service Business and Customer Management Drive Services and CustomerManagement solutions evolution initiatives Understand and support theimplementation of best practices in Services and CustomerManagement Attract,develop and retain highperforming team members

Your Profile

LEADERSHIP

§Strong Leader with both the direct team as well as the transversal teams §Managerialexperience §Changedriver

TECHNICAL

Deep knowledge of SAP S/4HANA, FSM and MS365 CEP platforms, solutions and theirrelated business value Deep knowledge of ServiceBusiness,relative business processes and strong experience inService management Digitalization Data analytics skills

FUNCTIONAL

Understand Serviceand Customer management Businesses Business Acumen and Strategic Vision Excellent planning and organizational skills Communicational skills to evaluate best solutions

METHODOLOGY

Agile methodology DevOps / DataOps / MLOps methodologies Customer Management Best Practices