Account Manager

Strengthen relationships with existing accounts.

· Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact.

· Understand customers’ business and strategy and our role with the customer.

· Ensure customer satisfaction and follow up.

· Communicate service issues to Department Managers/Supervisors.

· Identify opportunities and grow business from existing house accounts.

· Assist with collections when needed.

· Manage client profiles and updates on the CRM

· Build territory maps showing number of accounts located in each city

· Fluent in EI systems and demos in order to provide technical updates to accounts

· Share weekly schedule with all Departments to help coordinate and participate in joint account visits.

· Turn major business opportunities and proposals over to Sales and operational issues to Ops.

· Management of Business Reviews

· Continually seek improvement in procedures and services to create more efficient and cost-effective operations.

· Assume lead responsibility for the efficient delivery of all (branch) services.

· Ensure that a functioning and agreed upon invoicing - payment process is in place

· University or equivalent business qualifications

· Minimum 3 years Expeditors’ or industry experience

· Proven work experience in business development

· Proficient in MS Office and CRM software

· Ability to communicate up and down management hierarchy with equal effectiveness

· Strong presentation skills and analytical skills

· Proven problem solving and interpersonal skills

· Fluent in English

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus