Security Officer
Il y a 5 mois
Company Description
Job Description
Job Summary
The Security Officer is responsible for ensuring the safety and security of guests, employees, and hotel property. This position requires vigilance, professionalism, and excellent customer service skills to maintain a secure and welcoming environment.
Key Responsibilities
Security Operations
Patrol all areas of the hotel, including guest floors, public areas, back-of-house areas, and perimeter.Monitor security systems such as CCTV, alarms, and access control systems.Respond promptly to emergencies, alarms, and disturbances.Conduct regular security checks and inspections to identify and mitigate potential risks.Guest and Staff Safety
Ensure the safety and security of guests and employees at all times.Provide assistance and support to guests and employees in emergency situations.Investigate incidents and accidents, and prepare detailed reports.Access Control
Control access to hotel premises, ensuring only authorized personnel and guests enter.Monitor and manage the issuance of keys, access cards, and other security-related equipment.Customer Service
Provide excellent customer service to guests, addressing any security concerns or inquiries.Assist with directions, general information, and guest requests as needed.Compliance and Reporting
Ensure compliance with hotel policies, procedures, and regulations.Maintain accurate records and logs of all security activities, incidents, and investigations.Report any security breaches or suspicious activities to the Security Manager.Training and Development
Participate in training programs and drills to stay updated on security protocols and emergency response procedures.Assist in the training of new security staff as required.Qualifications
Education: High school diploma or equivalent; additional security training or certifications preferred
Experience: Previous experience in security is an added advantage
Additional Information
Strong interpersonal and problem solving abilities
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