Business Processes Principal Consultant

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PURPOSE AND OBJECTIVES

To strengthen SAP’s Adoption Services Center for the Service Industries Unit, we have an open position for a Principal Consultant in Airline Finance.

The key purpose of the unit is drive innovative service portfolio management and package what SAP is best at in the Services Industries to deliver reduced T2V and TCO to our customers. We also lead thought leadership initiatives to drive our customers’ agendas and help them get optimal value from SAP throughout the entire engagement life cycle (primarily large customers).

Here is a summary of the key activities to perform:

• Application specific solution consulting (for a specific application: creation of business blueprint, Implementation based on a blue print, creation of test cases, test scheduling and execution, key user training, go live support, and post go live support)
• Support in escalated projects
• Performance of feasibility studies / solution reviews
• Support of pre-sales activities
• Taking over responsibility from time to time as a sub project team leader
• Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasks
• Detailed planning of process implementation
• Define detailed blueprint for development requirements
• Industry /corporate process implementation across all related  applications (SAP/non-SAP)
• Develop and Assure quality of process models
• Demonstrating profound knowledge of modeling standards and tools

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

For any candidates to be considered for this important position, we require the following:

• A proven 15+ year SAP experience in Airlines Finance Transformation projects
• Proven track records for having led the set up of a perfect back-office system for an Airline Group / Company customer
• Practical SAP solution (SAP S/4 HANA, ECC, including FI GL AP AR AA CA RAR CFM TR CCA COPA ECPCA PS IM)
• Procure to Pay, Order to Cash, Ticketing to Cash, Record to Report processes know how
• Experience with SAP Flight Order Solution
• Basic knowledge of programming as a plus
• Basic knowledge of BI as a plus
• Solution Manager as a plus
• MM SD PM CS CX integration as a plus
• Experience with competitors and Best-of-Breed solutions is beneficial.
• Good experience in the Customer Engagement Life cycle from requirement identification, consulting and pre-sales through to design, build and implementation.
• Fundamental know-how in the area of business process framework architecture, legacy system migration and application integration.
• Project Management and consulting methodology skills SAP Activate as a plus
• Strong analytical skills, result-oriented and effectiveness in problem solving.
• Excellency in conflict management and de-escalation.
• Ease in presenting complex information to customers in a clear, well documented and trustworthy manner.
• Considered an advantage to have an established airlines industry network: internal (SAP Development) and external (customers, influencers, and partners).
• Team player and ability to work successfully in culturally diverse environments.
• Strong networking and customer relationship management capabilities.
• Natural ability to coach, share, document and transfer knowledge to colleagues to rapidly increase SAP’s capacity to deliver and grow the organization.
• Excellent written and verbal communication skills in English, German as a plus

EXPECTATIONS AND TASKS

• Creative individual who can provide expert services, best industry practices and advice to strategic customers and outline to-be strategy and system architecture to successfully implement an Airline Back Office system, and in a S/4HANA perspective
• Pro-actively support sales and consulting colleagues with opportunity qualifications and executions.
• Support responses to RFX and assess project risks and costs based on deep solution and industry know-how.
• Propose innovative delivery models (e.g. Integrated Service Delivery) to make an SAP difference to our customers by reducing project risks and costs.
• At any time in a project phase, capable to take over responsibility as the project and program leader for specific work packages or the entire project.
• Support escalations to resolution working with local teams.
• Be exemplar in teamwork. Support a strong growth in Transportation Management.
• Collaborate closely with relevant internal SAP Practice Groups and Task Forces for optimal leverage both ways.
• Close collaboration with SAP Development, SAP CSD and the S/4FINANCE DEV
• Lead the definition and delivery of an SAP predefined service for Airline Back Office involving all stakeholders to deliver a true example of “best practice” eg Model Company.
• Run customer workshops and deliver education sessions.
• Work pro-actively with partners and the SAP Services eco-system to deliver the correct SAP Services and Support offer to ensure successful SAP projects.
• Keep abreast of industry trends and keep up to date with all industry and solution related development and ensure that such knowledge is disseminated appropriately according to the Knowledge Management frame-work in SAP Services.
• Directly report to the Head of the T&T Global Practice in CSS ASC.

WORK EXPERIENCE

• 15+ years’ experience in SAP Finance / Airlines
• Years / track record of international work experience.
• Deep SAP solution / implementation experience

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 409940  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.