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Customer Care Representative

Il y a 4 mois

Paris, France Believe Temps plein
Job Description

Believe is looking for a Customer Care & Support Specialist for a permanent contract.

Integrated into the Customer Care & Support department, you will be the main point of contact of our customers (Producers, Labels, Artistes) to solve their issues and requests.

Your main role and responsibilities are:

  • Resolve issues related to content, royalties, reporting, and copyright, ensuring compliance with SLAs.
  • Maintain high customer satisfaction.
  • Manage audio operational tasks to help Customers (modification of information attached to the audio, help in case of technical issue)
  • Onboard and train Artists and Labels on Believe internal tools
  • Contribute to the Support knowledge bases to improve the autonomy of our clients 
  • Maintain a regular and close communication with Sales teams
  • Interact with Believe back-office teams: Finances, Content, Product, Contracts & Rights 
  • Monitor and escalate customer feedback as needed.

Qualifications

Minimum 2 years experience in online customer service with excellent communication skills with Care, Respect, and Empathy.

  • Proficient in Microsoft Office (Excel, Word, etc.).
  • Knowledge in CRM (Salesforce)
  • Experience with DSP/social networks
  • Strong problem-solving abilities.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple tasks effectively.
  • Team player
  • Good product knowledge.
  • Fluent in English/French

Passionate about technology. Familiarity with the music industry and digital platforms is an advantage.



Additional Information

We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.

Set the tone with us​

​Working at Believe means having individual and collective impact in a fast-growing company  ​

At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. ​

We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. ​

​

We have two hearts at Believe - our People and our Artists. ​

We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ​

ROCK THE JOB ​

  • Tailor-made training and coaching program ​

  • Remote working policy​

  • A wellness program "Pauses" with many activities and animations in-house​

  • Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist​

  • A healthy and eco-responsible company restaurant​

  • Individual or family health insurance​

  • CSE benefits ​

  • A rooftop​

  • A gym with free classes​

SING IN HARMONY ​​

  • Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.​

  • Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint​

  • 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)