![Lengow](https://media.trabajo.org/img/noimg.jpg)
Technical Support Specialist
il y a 4 semaines
All jobs are open in Nantes/ Paris/ Barcelone
The Support team is made up of around twenty people of all nationalities. Divided in several teams (functional or technical), the technical support team is responsible for providing technical assistance or solutions to customers encountering issues with our software. The team works closely with developers to diagnose problems and enhance software performance. Our objective is to ensure a seamless and satisfying customer experience while maintaining a high level of user satisfaction and loyalty.
In this context, We are looking for a Technical Support Specialist.
Provide assistance and guidance to customers or users facing technical issues with products or services. Technical support professionals aim to troubleshoot and resolve problems promptly, ensuring customer satisfaction and enhancing the overall user experience. Their role is essential in maintaining a positive relationship between the company and its clients, fostering trust and loyalty.
️ Your main tasks will be as follows :
Respond to functional and technical support requests in a considerate, accurate, timely and qualitative manner, Coordinate the technical qualification of bugs and escalate it to our developers : Reproduce, qualify and write summaries of the various incidents, Manage emergency situations by coordinating client communication and working with our development team, Communicate new features requests to our product team, Suggest customer documentation updates or creation in order to reduce the need for assistance.Objectives:
After 1 month:
Acquire an in-depth knowledge of our products and services and be able to provide basic technical assistance to customers. Efficiently handle at least 50% of the simple technical support requests autonomously.
After 3 months:
After 6 months:
Be able to handle any type of request. Train new members of the technical support team. Be capable of managing external and internal communication during crisis situations. Contribute to the creation or maintenance of technical documentation. Actively participate in team meetings to propose ideas for improving support processes.` Hiring Process :
HR interview with Alexandre our Talent Acquisition Manager Manager interview with Paula (Technical Support Lead) and Sophie (Head of support). Technical test with Paula References and Job offerRequirements
We are looking for someone with the following experience and skills:
You are fluent English and French (Italian or German as a plus) You have deep analytical skills, You have a technical background:- You like being a problem solver you are not afraid of diving into log analysis
- You know how to read an xml or json file.
- You are at ease with the use of Postman and APIs. You are a good communicator, empathetic with your clients. You have good interpersonal skills, you know how to deal with all types of people and you like to work in a team You are autonomous, proactive and resourceful
Benefits
Joining Lengow is also an opportunity to benefit from many advantages :
Ticket restaurant 8 euros by day Malakoff Humanis Private insurance & Prevoyance. Hybrid remote policy Flexible hours Bike mileage allowances or 50% of transportation tickets. Remote allowances Professional events (Devoxx, Meetup ...) and regular internal events.-
Technical Support Specialist
il y a 3 semaines
Nantes, France Lengow Temps plein**Lengow, an intelligent and automated e-commerce platform**: Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc. All jobs are open in Nantes/ Paris/ Barcelone The Support team is made up...
-
Technical Support Specialist
il y a 7 jours
Nantes, France Lengow Temps plein**Lengow, an intelligent and automated e-commerce platform**: Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc. All jobs are open in Nantes/ Paris. The Support team is made up of around...
-
Technical Support Specialist
il y a 2 semaines
Nantes, Pays de la Loire, France Lengow Temps pleinAll jobs are open in Nantes/ Paris/ BarceloneThe Support team is made up of around twenty people of all nationalities. Divided in several teams (functional or technical), the technical support team is responsible for providing technical assistance or solutions to customers encountering issues with our software. The team works closely with developers to...
-
Technical Support Specialist
Il y a 3 mois
Nantes, France Lengow Temps pleinLengow, an intelligent and automated e-commerce platform :Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.All jobs are open in Nantes/ Paris/ BarceloneThe Support team is made up of...
-
Technical Support Specialist
il y a 4 semaines
Nantes, France Lengow Temps pleinLengow, an intelligent and automated e-commerce platform :Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.All jobs are open in Nantes/ Paris/ BarceloneThe Support team is made up of...
-
Technical Support Specialist Aw
il y a 3 semaines
Nantes, France Applied Software Technology Temps pleinFrance - Saint Herblain - Technical - Regular Full-Time - 1494 **Job Description**: **About Graitec Group** Graitec is a leading global Building Information Modeling (BIM) provider founded in 1986. Our mission is to help architects, engineers, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE and MANAGE all the data of their projects...
-
Technical Support Specialist
il y a 2 semaines
Nantes, France LMJ Recrutement Temps pleinNous recherchons un** **Technical Support Specialist H/F** **pour notre client. Si vous pensez répondre à cette annonce, faites nous parvenir votre CV. **Description du poste**: L'équipe Support est composée d'une vingtaine de personnes. Répartie en plusieurs équipes (fonctionnelles ou techniques), l'équipe de support technique est chargée de...
-
Technical Support Engineers
il y a 1 semaine
Nantes, France Broadpeak Temps plein**About Us** Broadpeak designs video delivery softwares for Content Providers and Network Service Providers deploying IPTV, Cable, Satellite, OTT and mobile services. We supports all of our customers worldwide, from simple installations to large delivery systems reaching capacities of several million of simultaneous streams (sport...
-
Sales Support Specialist
il y a 1 semaine
Nantes, France Tetra Pak Temps pleinAt Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: We are looking for a Sales Support Specialist who will be responsible for...
-
Transport Specialist
il y a 2 semaines
Nantes, France Sneci Temps pleinSociété Depuis sa création en 1952, SNECI, PME familiale avec une dimension internationale, est reconnue pour son expertise internationale dans l’Amélioration de la Performance Industrielle et Commerciale. Grâce à nos équipes composées de 450 experts de 20 nationalités et nos 10 filiales, nous proposons des solutions clé en main à plus de 400...
-
Spécialiste Support Test
il y a 2 semaines
Nantes, France LACROIX Temps plein**Company Description** Engagé dans le développement de la Smart Industry, le Groupe LACROIX vient d’achever la construction de sa **nouvelle usine à la pointe de la technologie**, respectueuse de l’environnement et pensée pour l’épanouissement de ses collaborateurs : le projet **SYMBIOSE**. LACROIX Electronics est ainsi classée dans le TOP 10...
-
Desktop Support Engineer L1,2
Il y a 2 mois
Nantes, France Stechad Outsourcing Ltd Temps pleinA Desktop Support Specialist support computer software integration by diagnosing, IT networking, windows server administrator, office 365, hardware and troubleshooting common problems. Installing new software, Installing new hardware (servers, printers, computer workstations, etc.), Setting up user accounts, permissions and passwords, Overseeing security of...
-
Product Support Manager
il y a 2 semaines
Nantes, Pays de la Loire, France PTC Group Temps pleinAbout the job Product Support Manager - France:Job description:As Product Support Manager, you will be responsible for the product support of our client's product range, both internally (field teams, different business units, technical documentation, spare parts activity) also in support of the after-sales service operations of the different dealersRole and...
-
Structural Technical Leader
il y a 4 semaines
Nantes, France GE Renewable Energy Temps plein**Job Description Summary**: Le leader technique guide un groupe d’ingénieurs conception d’une même spécialité. Il s’assure de ce fait de la cohérence et de la qualité des réponses apportées par ces derniers. Il sera également responsable de sujets complexes nécessitant son expertise et approuvera un certain nombre de documents. Il est le...
-
Technical Assistance Expert/expert Assistance
il y a 5 jours
Nantes, France Wärtsilä Temps plein**Technical Assistance Expert/Expert Assistance Technique**: Wärtsilä is leading the transition towards a 100% renewable energy future. We Wärtsilians help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know Wärtsilä has delivered 74 GW of power plant capacity and more...
-
Technical Sales Executive – Functional Coatings
il y a 2 semaines
Nantes, France The Sherwin-Williams Company Temps pleinThis position is accountable for managing a profile of large functional coatings customer and end users representing both powder and liquid coatings in related segments such as but not limited to pipe, field joints, valve, and fittings in front of our customer and manages the customers and prospects to develop the business to reach teams targets. It is a...
-
IT Application Et Technical Lead
il y a 2 semaines
Nantes, Pays de la Loire, France Constellium Temps pleinRole DescriptionJob Title:IT Application & Technical LeadStarting date requested01/02/2023Incumbent:**Business Unit/Division: ITReports to:(name and title) IT Site Manager**Function:Information Technology**Noof Direct Reports: 0**Location:Montreuil-Juigné**Noof Indirect Reports: External partnersThe IT organization for Montreuil Juigné has to:Enable and...
-
Spécialiste Support Applicatif Niveau 3 Avec
Il y a 2 mois
Nantes, France TBS Temps pleinTBS BLUE, filiale de TBS group, dédiée à l’univers de l’abonnement presse, recherche **un Spécialiste Support Applicatif Niveau 3** doté de compétences en bases de données relationnelles, notamment Oracle pour son site de St Grégoire (35). **Missions enrichies**: - **Surveillance et maintenance**: Vous assurerez la surveillance des traitements...
-
Spécialiste Support Applicatif Niveau 3 Avec
il y a 10 heures
Nantes, France TBS Temps pleinTBS BLUE, filiale de TBS group, dédiée à l’univers de l’abonnement presse, recherche **un Spécialiste Support Applicatif Niveau 3** doté de compétences en bases de données relationnelles, notamment Oracle pour son site de St Grégoire (35). **Missions enrichies**: - **Surveillance et maintenance**: Vous assurerez la surveillance des traitements...
-
Customer Support Officer
il y a 3 semaines
Nantes, France Lengow Temps plein**Lengow, an intelligent and automated e-commerce platform**: Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc. The Customer Success team is responsible for providing functional and...