Scientist (F/M/X)
il y a 2 semaines
Job Description:
Segment : Royal Canin
Localisation : Aimargues
Contract : Permanent
The Applications Development Scientist role provides technical support for the execution of technical projects and the management of customer queries related to analytical methods. The Scientist provides an essential link between the expertise of Sr Scientists and the internal customers, ensuring the continuity of the services for testing capabilities.
The Scientist will participate in the development and validation of the prioritized projects and activities in wet chemistry, physical measurements and immuno-assays techniques as assigned by the Research Manager in delivery of projects and activities to ensure the continual development of regional and site laboratory capabilities.
What are we looking for?
BSC in Chemistry or related scientific field Experiences of 1-2 years in customer service environment is preferable. A demonstrable record of successful remote peer relationship, able to motivate and engage superiors, peers, direct and indirect associates. Experiences of 1-2 years working within Food, cosmetics or pharmaceutical industry preferable with focus on chemistry or physical measurement or immune-assays technics Good communication skills in English. Flexible and comfortable in working with changing priorities
What will be your key responsibilities?
Customer support
Provide daily support to any kind of internal customers queries related to analytical issues, troubleshooting, consultancy and any other request made to the CoE team. Communicate and engage with MGS CoE associates to effectively resolve issues through customized portal (SNOW), phone, or email. Be a key resource in supporting internal & external request related to test methods update and improvement in Labvantage software (LIMS). Develop and maintain strong relationships between customers and MGS CoE associates. Understand and be competent to explain to the customers the difference in testing such as different methods used (ie. HPLC vs ELISA), time to analyze, and sample sizes required. Record complaints and provide a professional answer to the customer or direct their complaint to the appropriate CoE team member to address. Demonstrate composure, professionalism, resilience and flexibility as customer needs evolveTechnical support
Execute bench trials for both method development and method validation in accordance with agreed planning provided, delivering high quality results and day to day documentation. Participate/deliver robust method validation documentation, including test methods, validation reports as evidence for the suitability of methodology for use Participate in risk assessment of analysis before starting the bench work and define the needs in collective and Personal Protective Equipment.General
Participate in customer support governance processes and metrics through the Service Now portal (SNOW). Assist with the compilation of metrics data from SNOW so the CoE Leadership Team can assess the performance of the team period to period and quarter to quarter. Proactively engage a culture of safe laboratory behaviors role model best practices and provide open feedback to other Mars Inc. associates when working with regional or site labs Responsible for contributing to continuous improvement for MGS R&D Solutions
What can you expect from Mars?
Work with over 130,000 diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. You will work in a multicultural environment (more than 40 nationalities) and where your dog will be welcomed by more than 100 other Associates’ dogs at the office You will work in a unique campus, which gathers more than 800 Associates working for: the international HQ, the French subsidiary, two laboratories, a kennel and a cattery with more than 200 cats & dogs, and finally the most important factory of the Royal Canin group A unique and ideal work environment to become the leader in health through nutrition for cats and dogs You will evolve in the heart of an innovative production plant that will challenge you, on a daily basisRoyal Canin's CSR commitments, to build a better world for tomorrow:
Since 2015, no waste to landfill is made by the 16 Royal Canin factories in the world All Royal Canin products manufactured in Europe are ISO 14001 certified from design to factory gate Since 2017, Royal Canin has supported the K-DOG program of the Curie Institute, which trains dogs to detect breast cancer via olfaction.Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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