VET Digital Platform Manager

Il y a 3 mois


Aimargues, France Mars Temps plein
JOB DESCRIPTION

Job Description:

VET Digital Platform Manager (H/F/X)

Segment : Royal Canin France

location : Aimargues (near Montpellier)

Type of contract : Permanent (CDI)

The VET Digital Platform Manager is responsible for the strategy, development, and management of digital products intended for veterinarians, veterinary assistants, and sales teams. This role involves collaboration with cross-functional teams to ensure that our digital solutions meet veterinarians' needs and align with Royal Canin's objectives.

What are we looking for :

Business school Diploma, in Digital, digital marketing, project management.. Minimum of 3-5 years of experience in digital product management, preferably in the animal health sector or in a technological environment

What Will be your key responsibilities ?

Digitalization Strategy :

Define the roadmap of our digitalization journey aligned with our OGSM & AEP. Define the picture of success and where/how to win of our digital model in adressing veterinarians pain points & industry trends Co-build some activities and T&L with European region & Global Teams Influence internal & external stakeholders to reach our digital ambitions Key contact at unit level for the French Vet digital transformation ahead of us

Product Development:

Define the roadmap for digital products (MonEspaceVeto, Vet Services, Ambassador Program, Clinical Alliance, Prioritize features based on market needs, user requirements, and the objectives of the Vet pillar Oversee the product lifecycle, from design to production Identify opportunities for improvement

Project Management:

Plan and coordinate digital product development projects Manage external development teams (agencies) Influence Vet Services in Europe and globally Ensure adherence to deadlines and budgets Develop and update project tracking documents and planning tools

User Relations:

Gather user feedback to improve products Organize user testing sessions and analyze results Maintain constant communication with various users (internal & external) to ensure their satisfaction

Sales & marketing project :

Work with KAM & Marketing team in JBP construction (ex : Vet Services incentives & promotions) Build projects with some VET clients (ex : PMS integration) Be the business point of contact with some local digital platform (ex : Crockit, …)

Operational excellence & Performance Monitoring:

Ensure an optimal level of execution on the field, with a super-premium experience Define and track KPIs to evaluate the performance of digital products Prepare regular performance reports and suggest improvements Link our initiatives with business impact (ROI driven, P&L impacts)

Training:

Provide training and support to users Create training documents and user guides Engage sales force on all B2B tools through regular connection & trainings

External Customer Service Management:

Oversee the management of requests and complaints from internal (Sales team) and external (veterinarians) clients Implement effective processes to ensure quality customer support Collaborate with internal teams to quickly resolve user issues

What can you expect from Mars?

At Mars, we believe in a relationship of mutual trust, dignity and respect between our company and Associates that is more meaningful than the standard employer/employee relationship. 

As Associates, we can expect to be respected, supported and valued as individuals, to be treated fairly and equitably.

An environment where you are empowered to be proactive and to take initiatives to make a difference.

You will work in a multicultural environment (more than 40 nationalities) and where your dog will be welcomed by more than 100 other Associates’ dogs at the office

A unique and ideal work environment to become the leader in health through nutrition for cats and dogs

#LI-CP1

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.



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