Guest Services and Reservations Agent
il y a 3 semaines
Company Description
Join Sofitel Noosa Pacific Resort today
Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.
Job Description
As one of the first points of contact for our guests, our exceptional team of Guest Service and Reservation Agents provide a warm welcome for a memorable experience for our guests through their friendly, courteous and efficient service.
Duties & Responsibilities:
These are active front of house positions involving:
Providing a high level of customer service Recognising and welcoming regular guests Providing a personalised service and experience for our guests Perform accurate and efficient guest check-in and check- out Update and maintain accurate guest details Assist with reservation inquiries Effectively liaise with other departments to ensure required tasks are completed Maintain good communication and work relationships in all hotel areasYou will be required to regularly refresh yourself with the Hotel’s facilities and services, including; hotel packages & specials whilst building meaningful rapport with both new and regular guests by maximising the use of guest history.
This position will require availability for morning, evening shifts and weekends. We are looking for someone with a "can-do" attitude who is friendly and outgoing.
Qualifications
Previous experience in a Front Office or Reservations role Opera Property Management System experience (highly regarded) Ability to multitask whilst ensuring exceptional attention to detail Exceptional communication and customer service skills Outstanding passion to deliver excellent guest service Ability to multitask and accept fluidity in your role whilst ensuring exceptional attention to detail High level of creativity and artistry with local knowledge Flexibility to work various shifts including weekends, nights and public holidays Immaculate presentation and grooming standards
Additional Information
Our Benefits:
We offer fantastic employee benefits, including some amazing and generous Ambassador Discounts across all of our Accor brands worldwide
Work Your Way with flexible working arrangements Complimentary Daily Continental Breakfast Complimentary Fortnightly Lunches 30% discount off your food & beverage at Accor properties worldwide Generous Accommodation discounts at Accor properties worldwide Industry-renowned Accor Hotels Academy Professional Training and Development Accor 10 weeks paid parental leave Be part of a global team of hospitality professionals Rewarding work environment with a dedicated Leadership team Work, travel and promotion opportunities across the Accor BrandIf you are looking to further your career in a luxury hotel, apply today
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
ACCOR is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
-
Reservations Agent
il y a 4 jours
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Job Description Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! "Why work for Accor? What you will be doing: Handle Group and Individual Reservations inquiries via email,...
-
EN - Reservation Agent
Il y a 2 mois
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Job Description Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! What is in it for you: In 3-4 bullet points, showcase the benefits and perks of working at the property Employee...
-
EN - Reservation Agent
il y a 5 jours
Issy-les-Moulineaux, Île-de-France Accor Temps pleinCompany Description Job Description Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arriveWhat is in it for you: In 3-4 bullet points, showcase the benefits and perks of working at the property Employee...
-
EN - Reservation Agent
il y a 3 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Job Description Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! What is in it for you: In 3-4 bullet points, showcase the benefits and perks of working at the property Employee...
-
Reservation Agent
il y a 1 jour
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Job Description Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs...
-
Reservation Agent
il y a 3 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Reservation Agent
il y a 5 jours
Issy-les-Moulineaux, Île-de-France Accor Temps pleinCompany Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Guest Service Agent
il y a 4 jours
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Join Sofitel Noosa Pacific Resort today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach...
-
F&B and Reservations Agent
il y a 3 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Reservations Agent
il y a 1 mois
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Ibis Melbourne Hotel & Apartments is looking for a Reservations Sales Agent on a Fixed Term Contract untill March 2025 to join this ever thriving and exciting environment! Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne...
-
Reservations Agent
il y a 3 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Ibis Melbourne Hotel & Apartments is looking for a Reservations Sales Agent on a Fixed Term Contract untill March 2025 to join this ever thriving and exciting environment! Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne...
-
Reservations Agent
il y a 7 jours
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Service Agent
il y a 4 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments. MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining...
-
Guest Service Agent
il y a 3 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments. MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining...
-
Guest Service Agent
il y a 2 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues. Here at the iconic...
-
Guest Service Agent
il y a 2 semaines
Issy-les-Moulineaux, France Accor Temps pleinDescription de l'entreprise Description du poste Sous la direction et la supervision du Front Office et Guest service Managers et suivant les politiques établies de l'Hôtel et de l'OSM (Manuel des normes opérationnelles), ses responsabilités sont de superviser les activités des front office and Guest services agents ainsi que les chasseurs -...
-
Reservations Sales Agent
il y a 6 jours
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Pullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide. Job Description We are ready to welcome a...
-
Reservations Agent
il y a 2 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues...
-
Tamayyaz– Guest Service Agent – Saudis Only
il y a 4 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description What is Tamayyaz Program? “Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.” Hotel Overview : Makkah Clock Royal...
-
Tamayyaz– Guest Service Agent – Saudis Only
il y a 3 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description What is Tamayyaz Program? “Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.” Hotel Overview : Makkah Clock Royal...
