Reservations Agent
Il y a 5 mois
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
Job Description
The Reservations Department’s vision is to provide the highest level of excellence and to exceed The Plaza’s Five Star standards. We operate with a professional approach to all tasks, while consistently maintaining internal and external guest satisfaction by anticipating their needs.
Compensation: $35.00 (Hourly Rate)
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
Review reservations made each day, review 3rd party billing, arrival and departure dates, guest profiles, room blocking, special requests, traces, and ensuring stellar attention to all VIP guests Process special billing requests Ensure accuracy and attention to detail Processing of no shows, facilitating communication between all departments involved Test calls to Global Reservation Center Liaise with Sales team in coordinating group bookings Set up group room blocks, rooming lists, billing, or special notations and make group reservations in room block Monitor room inventory and notify Reservations Manager of any immediate changes Run daily reports and complete daily shift task list Assisting with other duties assigned Maintain positive working relationships with colleagues, travel agents, Global Reservation Center agents and other parties associated with the reservations process Participate and adhere to Fairmont Hotels & Resorts Policies & Procedures Complete office administrative duties where requiredQualifications
Minimum 1 year as a reservations agent or 2 years in a customer service position Must have experience in hospitality with an understanding of operations Opera experience preferred Professional telephone/email etiquette and the ability to upsell the hotel’s products/services Willingness to learn, friendly demeanor, ability to work well within reservations and other departments, clear and concise communication skills At least two years prior luxury hotel experience in a customer service position or a minimum of 1 year in hotel reservations Working knowledge of the following: Property Management Systems (preferably Opera), Central Reservation Systems, Microsoft applications including Outlook, Excel, and Word
Additional Information
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.
Positive attitude, motivated, team player, well organized, efficient, informative Be able to work effectively in a confined office environment, mostly sitting at a desk Strong organizational skills Able to work as a contributing member of a team as well as independently-
EN - Reservation Agent
Il y a 6 mois
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Job Description Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! What is in it for you: In 3-4 bullet points, showcase the benefits and perks of working at the property Employee...
-
Reservations Agent
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinAt Accor, we are seeking a highly skilled and dedicated Reservations Agent to join our Portfolio team. As a key member of our team, you will be responsible for centrally managing reservations for a portfolio of 4 key Accor properties across Sydney, Melbourne, and Brisbane.Key Responsibilities:Process and input all reservations types using the hotel PMS...
-
Reservation Agent
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob DescriptionAs a Reservation Agent at Mövenpick Resort Phan Thiet, you will be responsible for taking reservations over the telephone, fax or internet and entering into the PMS timely and accurately. You will also be responsible for maximizing hotel revenue with up-selling of rooms, types and services.Key ResponsibilitiesUnderstand and maintain hotel P&P...
-
Reservations Agent
il y a 2 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Title: Reservations AgentWe are seeking a proactive and dynamic Reservations Agent to join our experienced Reservations team at Mercure Gold Coast Resort. This is a part-time opportunity.Key Responsibilities:Establish a strong working relationship with our guests and clients.Process bookings, confirmations, payment schedules, and manage rooming lists...
-
Reservations Agent
Il y a 6 mois
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Ibis Melbourne Hotel & Apartments is looking for a Reservations Sales Agent on a Fixed Term Contract untill March 2025 to join this ever thriving and exciting environment! Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne...
-
Accor Reservation Agent
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinBe a part of Accor's hospitality teamAs a Reservations Agent, you will be the first point of contact for our guests, handling their inquiries and requests with professionalism and customer service. Your role will be to make our guests feel welcome and ensure a smooth reservation process.Key Responsibilities:Answer all incoming correspondence and telephone...
-
Agent de Réservations Expert
il y a 2 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinDescription de l'entreprisePullman Paris Montparnasse, la destination hôtelière parisienne de référence, offre une expérience unique et premium à ses clients. En tant qu'Apprenti.e Agent de Réservations, vous serez au cœur de cette aventure en contribuant à la croissance et au succès de notre équipe.MissionL'Agent de Réservations...
-
Agent de Réservations H/F
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinMissionL'Agent de Réservations et Service Client H/F est chargé de prendre en charge les réservations reçues par téléphone et par Internet, en optimisant les ventes et en s'assurant de la qualité de l'accueil offert aux clients. Il/Elle est également responsable de la gestion des réservations, des encaissements et des...
-
Reservation Agent
Il y a 4 mois
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able...
-
Agent de Réservations H/F
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinMissionL'Agent de Réservations et Service Client H/F est chargé de prendre en charge les réservations reçues par téléphone et par Internet, en optimisant les ventes et en s'occupant des encaissements et remboursements. Il/Elle est en charge du standard de l'hôtel et oriente les correspondants téléphoniques internes et...
-
Accor Reservation Agent
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinAccommodate with ExcellenceAs a Reservations Agent at Accor, you will be the first point of contact for our guests, setting the tone for an exceptional experience. Your friendly and engaging service will ensure that every guest feels welcome and valued.Key Responsibilities:Offer exceptional service to guests, ensuring their needs are met and exceeded.Provide...
-
Reservation Agent
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob DescriptionCompany OverviewMövenpick Resort Phan Thiet is a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is situated near the romantic beach, with a long stretch of fine white sand and emerald green sea water, offering visitors beautiful natural scenery and a fresh, cool atmosphere.Job ResponsibilitiesUnderstand and...
-
Reservations Coordinator
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinAccor Reservations Coordinator Job DescriptionJob Summary:We are seeking a highly skilled Reservations Coordinator to join our team at Accor. As a key member of our Reservations Department, you will be responsible for providing exceptional customer service and ensuring seamless reservations experiences for our guests.Key Responsibilities:- Review and process...
-
Agent de Réservations et Services Clients
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinDescription du posteL'Agent de Réservations et Services Clients H/F est chargé de prendre en charge les réservations reçues par téléphone et par Internet, et de répondre aux besoins de la clientèle de manière à fidéliser et à satisfaire les attentes de nos clients.Principales responsabilitésAssister les clients dans la réservation de leur...
-
Reservations Agent
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Summary:We are seeking a skilled Reservations Agent to join our team at Mercure Gold Coast Resort. As a key member of our Reservations team, you will be responsible for establishing strong relationships with our guests and clients, accurately processing bookings, and monitoring market trends.Key Responsibilities:Establish a strong working relationship...
-
Reservations Agent
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Summary:We are seeking a skilled Reservations Agent to join our team at Mercure Gold Coast Resort. As a key member of our Reservations team, you will be responsible for providing exceptional guest service and ensuring seamless booking experiences.Key Responsibilities:Process bookings, including FIT and group reservations, with accuracy and...
-
Reservations Coordinator
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinAccor Reservations Coordinator Job DescriptionThe Reservations Department at Accor is dedicated to providing exceptional service to our guests. As a Reservations Coordinator, you will play a key role in ensuring that our guests have a seamless and enjoyable experience.Key Responsibilities:Review reservations made each day, ensuring accuracy and attention to...
-
Représentant Réservations
il y a 3 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinDescription de l'entrepriseAccor, l'un des leaders mondiaux de l'hôtellerie, vous offre l'opportunité de rejoindre son équipe dynamique au sein de l'hôtel Pullman Paris Montparnasse. Situé au cœur de la ville, cet hôtel de luxe propose des chambres confortables et des équipements de luxe.Vous souhaitez vivre l'aventure d'ouverture d'un hôtel neuf,...
-
Professional Reservations Representative
il y a 3 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinReservations Agent RoleAt Ibis Melbourne Hotel & Apartments, we're looking for a skilled Reservations Agent to join our team on a Fixed Term Contract until March 2025. As a key member of our Reservations department, you'll be responsible for delivering exceptional guest experiences from the moment they make their reservation until they arrive at our...
-
Reservations Sales Agent
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinHotel Reservations SpecialistKey ResponsibilitiesHandle all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunitiesProvide passionate, knowledgeable and friendly service to external and internal guests at all timesGreet all guests that come into contact with the Reservations department in a...