Guest services
Il y a 5 mois
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Apline chic on the Mont s’Arbois slopes; our modern chalet builds on the legacy of the Rothschild family who set out to create an unrivaled resort experience nearly a century ago. Distinct French character, pure Alpine tradition, and an intimate and inviting setting in both summer and winter define this mountain retreat. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at Le 1920, honoured with two Michelin stars. Our first Four Seasons mountain destination in Europe with 55 spacious accommodations including 14 suites, is due to re-open in December 2019 following renovation, and our 2 seasonal operations are December 15 to April 15 and from June 14 to September 30.REJOIGNEZ L’AVENTURE FOUR SEASONS MEGEVE COLLECTION
Découvrez le charme unique de Megève et participez à la création de souvenirs mémorablesenintégrantnospropriétés au charme unique.
Votreaventure alpine sera agrémentée de plusieursavantagesexceptionnels :
Bénéficiez d’un logementéquipé dans l’une des stations les plus prisées par les amoureux de la montagne et des activités de plein air. Au sein de notre Staff House, vouspourrez challenger voscollèguesautourd’unepartie de PlayStation ou de Switch, vousdétendre au son du piano ou de la guitaresèche ...ou encore envousdépensant dans notre salle de sport
Un service de navette dédié se chargera de vousconduirejusqu’àvotre lieu de travail, maispourraégalementvous faire découvrir les lieuxmythiques de la région
La chambre mise à disposition estsoitpartagée, soitindividuelle (pour les postes cadre et de nuit). Pour les personnesdésireuses de se loger par leurspropresmoyens, une prime mensuellelogement sera allouéetous les mois.
Nous vousgarantissons un repas par jour travaillé et la possibilité de bénéficierd’une salle de relaxation pendant votre pause.
Dans le but de récompenser la fidélité de noscollaborateurs, une prime estversée à l’issue de la 2ème saisonconsécutiveréalisée (Hiver-Hiver / Eté-Hiver).
Profitez de diverses remises dans nos restaurants, maisaussi pour votreforfait de ski, l’accès au Tunnel du Mont Blanc, les Thermes de Saint Gervais, le cinéma de Sallanches et autres attractions locales.
Clôturez la saisonenbeautéen participant à notre Staff Party qui pour sûr, fera des envieux
Plongez dans l’élégance Alpine enrejoignant le Mont d’Arbois Luxury Resort
Within the Guest Services Team, as Guest Services Agent, your mission will be :
Respond to all guests’ & management enquiries following and adhering to the Four Seasons Standards of service.
Create a sense of arrival for resident and non-resident guests by welcoming them to the hotel and safely parking their cars in the garage.
Deliver luggage received from Door staff, valet parking, and requests from Front Office.
Provide a fond farewell departing guests at the hotel.
Greet all guests and deliver luggage to room upon check-in, provide overview of the hotel, room orientation based off first time or return guest, pick up luggage from room upon departure, moving the luggage to storage of the front drive.
Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Review daily movements (arrivals, departure, guests in house itineraries, restaurant reservations etc) to ensure proper handling of Special Attention Guests, VIP Guests and Groups (if applicable).
Receive vehicles from guests and drive to the hotel garage, adhering to all traffic regulations, and speed limits, using caution not to damage the vehicle being driven and other vehicles in the vicinity.
Pick up vehicles when requested in a timely manner.
Assess any damage to vehicle and clearly notes any damage on claim ticket along with locations of vehicle when parked.
Deposit key and ticket in bell closet.
Drive hotel cars to both pickup and drop off guests throughout the ski resort to specific drop off points and following speed limits and using caution to yield to pedestrians.
Perform errands for guests and the hotel that may require local travel off of the property.
Assist in inventory of Long Term Storage and Guest Items.
Work harmoniously and professionally with all colleagues and management.
Memorise regular guests’ preferences and habits to provide attentive and personalised service
Speak clearly and communicate via radio to other staff members.
Communicate to all support departments any necessary information or requests.
Cette liste de missions n'est pas exhaustive. Vous serez amené(e) à effectuer d'autres tâches.
Venezdécouvrirl’activité d’un établissementsaisonnierainsi que les standards d’un hôtelde luxe à la montagne.
Vous êtesunepersonnesérieuse, dynamique, volontaire, ne cherchez plus, cetteoffreestfaite pour vous
En nous rejoignant, faites-vous des amis de travail maiségalement des amis pour la vie
Votrepersonnalité et votre passion feronttoute la différence
A propos de Four Seasons Hotels and Resorts
Four Seasons Hotels and Resorts aouvert son premier hôtelen 1961 et, depuislors, se consacre à perfectionnerl'expérience de voyage grâce à une innovation continue et aux normesd'hospitalité les plus élevées. Exploitantactuellement 129 hôtels et complexes, et 53 propriétésrésidentielles dans les principauxcentres-villes et destinations de villégiature dans 47 pays, et avec plus de 50 projetsencours de planification ou de développement, Four Seasons se classerégulièrementparmi les meilleurshôtels au monde et les marques les plus prestigieuses dans les sondages des lecteurs, avis de voyageurs et récompenses de l'industrie.
A propos de Four Seasons MegèveCollection
Situé sur les versants du Mont d’Arbois, notredomaineestconstitué de 2 hôtels (Four Seasons Hotel Megève et Les Chalets du Mont d’Arbois, Megève, A Four Seasons Hotel), 7 restaurants dont un restaurant françaismettantenvaleur les produitsrégionaux et les plats traditionnels de la Haute-Savoie, un restaurant japonaisde fusion pan-asiatique Kaito, ainsi que l’un des plus grands spas des Alpes françaises.
S'inscrivant dans la tradition alpine, nosétablissementsperpétuentl'héritageinégalé de la famille Edmond de Rothschild grâce à un hébergement intime dans un cadre somptueux et une culture de l’art de la table au cœurd’une nature préservée.
Four Seasons s’engage pour la planète via son Comité Four Seasons for Good et pour le bien-être de sescollaborateursens'inscrivant dans la diversité et la promotion d'une culture d'inclusion et d'appartenance. Nous savons que la promotion cesvaleurscréeunemeilleurequalité de vie globale pour tous.
Osez l’aventure Four Seasons
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