Sr. Front Desk Hospitality Agent

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out to find out more about our Culture and Principles.

Our Senior Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'. This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day. This role will focus heavily on supporting our Front Desk Hospitality Agents while simultaneously working at the front desk. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you

AT SONDER YOU WILL:

Coordinate Front Desk Hospitality Agents’ work by prioritizing and delegating tasks to completion and act as a point of escalation when a Supervisor or Manager is unavailable

Assist with training and mentorship of Front Desk Hospitality Agents 

Work alongside other Front Desk Hospitality Agents and our remote guest experience team, taking ownership of issues and ensuring they are completed to the highest degree without supervision

Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk

Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.

Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features

Assist building leadership with any administrative tasks required to keep all operations running smoothly

Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues 

Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned

Support multiple Sonder properties throughout the local market, as required

WHAT WE LOOK FOR:

Significant experience using guest/customer communication tools such as Salesforce 

Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat

Excellent problem solving skills, with the desire to “get it done” for our guests

Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications

Organized, hardworking, and detail-oriented 

Thrives in a fast paced, ever-changing, always challenging startup environment

Ability to work effectively both in a team environment as well as independently

Flexible schedule and open to working evenings, weekends and holidays

Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time

Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles

Proficiency in languages other than English a plus

This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

Competitive compensation

Generous stock plan

Medical, dental and vision insurance (where applicable)

Flexible vacation

Wellness and volunteering days

Annual free credits and discounts to stay in Sonders

Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

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Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered. 

As part of our commitment to creating a workplace open to all, we have created , also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve. 

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .