Platform Coordinator

il y a 3 semaines


Paris, France Eurostar Temps plein

A Eurostar, nous souhaitons vous offrir la meilleure expérience pour vos voyages en Europe. Rejoignez-nous et vous ferez partie d'une équipe dynamique, connectée et multiculturelle qui se sent chez elle dans quatre pays et partage un objectif commun : créer pour nos passagers une expérience exceptionnelle.

Au sein de la direction des Services, le Platform Coordinator est rattaché au Station Manager. Il veille à la bonne application des consignes données par le Platform Coordinator Deputy Station Coordinator afin de favoriser la bonne condition d’embarquement et assurer la ponctualité au départ.

En intégrant l'équipe d'Escale à Paris Nord, vous contribuerez à la satisfaction et à la sécurité de nos clients.

Souhaitez-vous faire partie de ce voyage ?

Usage interne Poste Grade C THIF, basé PNO.

Nous cherchons quelqu’un pour…

Assurer l’information et l’accueil des clients :

Participer activement à l’information voyageur en gare afin de faciliter le parcours client en situation normale et en situation perturbée.  Assurer l’accueil à la porte, la vérification des billets et des tarifications lors de l’embarquement afin d’offrir un accueil de qualité à la clientèle. Adapter l’embarquement en situations perturbées/dégradées dans le respect des procédures afin réduire l’impact de ces situations pour la clientèle.

Appliquer les procédures Escale : 

Participer à la préparation des trains au départ. Veiller à la bonne application des procédures expédition par les Train Manager afin de garantir la ponctualité au départ. Assurer le suivi du train en marche afin de garantir la sécurité des circulations. Garantir la ponctualité des rames. Vigiler la bonne application des consignes de sécurités ferroviaires afin garantir la sécurité des circulations et des personnes en gare. Assurer la prise en charge des passagers en H-2 afin d’assurer le respect des procédures de replacement.

Promouvoir la démarche Bienvenue Chez Nous :

Assurer une « présence plateforme », en particulier dans la zone d’attente des passagers Eurostar, entre les missions de trains au départ en situation normale et perturbée  Informer les passagers sur les différents services Eurostar à bord et tout au long du parcours client et leur mode de fonctionnement Renseigner sur les différents modes de transports en connexion avec la gare. Savoir orienter les clients souhaitant se rendre dans les sites touristiques. 

Requirements

Vous avez...

Vous avez un niveau BAC ou équivalent Vous avez des très bonnes capacités d'analyse et vous êtes résistant au stress Vous arrivez à prioriser et à entreprendre des actions afin de proposer des solutions en situation de crise Vous êtes organisé et vous aimez travailler en équipe Vous avez des excellentes capacités de communication et vous êtes orienté client Vous un bon niveau d'anglais

Benefits

Benefits

Des billets Eurostar gratuits Des billets à prix réduit pour vos amis et votre famille Un environnement culturel inclusif qui valorise la formation et le développement De nombreux autres avantages et réductions

Eurostar est un employeur garantissant l'égalité des chances et encourage les candidatures de candidats qualifiés et éligibles, indépendamment du sexe, de la race, du handicap, de l'âge, de l'orientation sexuelle, de la religion ou de la croyance, de l'étatmatrimonial ou de la grossesse.


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