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hotel ambassador apprenticeship
Il y a 3 mois
Come join a fun, flexible, and passionate team that has big dreams and even warmer hearts.
why working with us is differentWe won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll learn to become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will become a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.
We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.
apprenticeship purpose
You’ll be exposed to all that hospitality has to offer about operations including: hospitality management, food and beverage, guest experience and overall day-to-day operation.
You will have regular check-in moments with your designated apprenticeship leader, where you will be able to set goals and continue your learning through this hands-on program.
your typical citizenM shift could include:
- assist ambassadors with daily operations- welcoming and greeting guests, self check-ins & check-outs, reservation verification, concierge inquiries, guest requests and demands, luggage storage,
- deliver the citizenM guest experience- connecting, friendly, genuine and real - curating a personalized experience
- learn to work with system platforms and booking engines (online travel agencies) used to conduct daily operations and reservations.
- exposure to F&B - barista, mixologist, serving and preparing meals, learning the requirements to maintain a kitchen within HACCP standards. You will be able to experience the role of a food ambassador as well
- discover our night ambassador role for up to 1 month* where you learn how to conduct our night audit procedure, close the bar, and prepare breakfast with our night owls.
this apprenticeship will be based in Paris, France. We are hiring for our hotels in Roissy Charles de Gaulle, La Défense, Champs Elysées, Gare de Lyon, and Opera.
Starting date: September 2024 for 2 years.
do you have what we’re looking for?you are
- a BTS student in hospitality/ hôtellerie-restauration (or similar program) available for 2 years
- enrolled at an accredited CFA during the entire duration of the apprenticeship
- gifted at giving and receiving feedback
- conversational in English, spoken and written. French and additional language skills are always welcome
- motivated and eager to learn... and most importantly, you are having fun while doing it
- genuinely touching: you treat all people as you would treat your best friends
- a passionate attitude individual: you are collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
- a smart thinker: you like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
- a real carer: you show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
what's in it for you?
- apprentice salary (based on age as per regulations)
- full immersion (onboarding training)
- monthly personal check-in moments and improvement plan
- access to citizenM learning and development programs
- exciting on-the-job training across hotel operations including coffee, bar/mixology, front desk, food preparation and service
- staff meals provided each shift. Delicious barista coffee & tea whilst working
- citizenM experience nights for you (and discounts for friends and family)
We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We’re also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please add a note in your application and we will work together to find the best solution possible.
