Outbound Sales Agent

Job Description

Primary Purpose:

The position is responsible for engaging current/prospective residential customers selling phone, long-distance, internet, video and other digital products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by Hawaiian Telcom, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.

General Duties - Duties include, but are not limited to, the following:

• Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell. Initiate and obtain sales through lead lists while meeting productivity metrics.
• Assess customer's entertainment and communication needs, offering solutions or bundles from Hawaiian Telcom. Negotiate products and services offered by Hawaiian Telcom utilizing promotional offers.
• Effectively multi-task between account management, providing feedback to customer responses, offering solutions, discussing product options, and generating service through multiple ordering systems.
• Maintain, track, change, and input leads through sales tracking system.
• Develop and maintain relationships with current customers; follow up by email/phone to show customer appreciate and generate referrals and new leads.
• Other duties as assigned.
  
  

Basic Qualifications

• Test: Results obtained in standard tests for this position must meet minimum requirements established by the testing program, by the Company, in accordance with Company policy.
• Physical Demands:
• Ability to sit/stand at position/office equipment for long periods of time.
• Ability to perform duties while wearing a headset.
• Ability tolerate constant viewing of computer screen.
• Ability to identify and distinguish tones.
• Ability to communicate naturally and pleasantly over the telephone and/or in person.
• Possess proper grammatical and legible written communication skills.
• Constant typing and 10-key.
• Mental Demands:
• Ability to deal effectively with pressure in meeting deadlines, objectives and customer demands.
• Requires alertness and attention to detail.
• Requires innovative and creative problem-solving ability.
• Ability to add, subtract, multiply, and divide numbers with emphasis on accuracy.
• Working Conditions:
• Majority of work is indoors.
• Mostly day shifts with occasional nights, weekends and Holidays.
• Subject to occasional overtime.
• Uses standard office furniture and equipment.
• High School diploma or GED
• Minimum of (2) years of related work experience preferred.
  
  

Pay Range: $17.57 - $31.13

We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.com email addresses. We are encouraging applicants to apply through our website at Hawaiian Telcom Careers for added security.