ATR - Head of Customer Acceptance and Delivery Managers (H/F) - AVIONS DE TRANSPORT REGIONAL (ATR) GIE
- Manage a team of Customer Acceptance and Delivery Managers
Prepares and organizes Customer visits and buyback sessions in close cooperation with production groups
- Progress follow-up of the concessions and QLBs treatment
- Serve as the technical focal point for customers during pre-FAL, FAL and delivery phases
- Organize periodic meetings with customers regarding the progress of their aircraft in terms of technical progress, QLB treatment progress and customer rejections
- Lead the Delivery Acceptance Process on technical side, in close cooperation with the Customer Program Director (CPD)
- Work closely with the CPD in case of major issues presenting a potential impact on planning or requiring commercial negotiation.
- Generates feedback loop reviews mainly with Qualtiy to avoid repetitive items.
- Drive the feedback loop: corrective actions implementation in close cooperation with FAL stations, production groups and support functions to avoid repetitive items
- Engineering or aeronautics studies
- At least 10 years experience
- Technical knowledge of aircraft architecture (knowledge of ATR product would be a plus)
- Previous experience in managing a team
- Experience in Customer facing roles
- Strong leadership and ability to accommodate the best compromise between ATR interests and Customers’ requests
- Fluent in English and French (Italian is a plus)
- ... but above all, you are ready to take off with us to keep connecting communities and businesses and provide the best possible products and support to our customers
- Fatima will contact you
- Innovative and digital assessment
- To get to know you better: interview with Fatima then with Mehdi our Hr Recruiter
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