About us: Arabian Oud's journey began in Riyadh's historic Souk al-Azal, sourcing one of the rarest scent profiles on earth, Oud, a staple of Middle Eastern perfumery for centuries. Today, headquartered in Saudi Arabia, we're a global fragrance house with over 1,200 stores and 400 products across 37 countries, including signature stores in Paris, Milano, and New York.
Job Purpose: Support the Travel Retail Marketing team in executing marketing, merchandising, e-commerce, and operational initiatives by coordinating marketing assets, promotional campaigns, events, digital content, and customer experience activities. The role contributes to enhancing brand visibility, ensuring smooth day-to-day operations, and delivering a consistent and engaging customer experience across travel retail channels and European e-commerce platforms.
Key Responsibilities:
- Management and maintenance of travel retail marketing tools and assets.
- Development and update of merchandising planograms and visual merchandising guidelines.
- Coordination and publication of the travel retail newsletter.
- Support in the planning and execution of in-store animations and promotional activities (LTR, 3 Sixtydutyfree, FDS..)
- Coordination of key industry events and trade shows (TFWA)
- Sourcing and coordination of external vendors, agencies, and suppliers.
- Competitive benchmarking and monitoring of travel retail market trends.
- Day-to-day support on cross-functional travel retail projects.
- Manage and maintain product listings and content across European e-commerce websites, ensuring accuracy and consistency.
- Plan, prepare, and execute email marketing campaigns and newsletters in collaboration with the Marketing team.
- Manage European e-commerce customer service, including pre- and post-purchase inquiries, order follow-up, shipping issues, returns, exchanges, refunds, and customer complaints, while coordinating with Logistics and internal teams to ensure a high level of customer satisfaction.
- Support daily e-commerce operations, including order management, stock availability monitoring, and coordination with warehouses and logistics partners.
- Provide operational support during peak trading periods, promotional campaigns, product launches, and team absences to ensure business continuity.
Qualifications:
- Currently pursuing or recently completed a Bachelor's degree in Marketing, Business Administration, E-commerce, Communications, or a related field.
- Previous internship or academic project in marketing, retail, or e-commerce is an advantage.
- Basic knowledge of marketing, digital marketing, and e-commerce concepts.
- Proficient in Microsoft Office applications (Excel, PowerPoint, and Word).
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