Moyen, France
TunisieJob
Temps plein
Description du poste
À propos de l’offre d’emploi
Join Our Team: Kundenservice (Deutsch/Englisch) – 100% Remote / Homeoffice
Provide exceptional customer support in German and English through voice, chat, and email. Assist a diverse range of customers while delivering outstanding service. In this fully remote role, you'll work as a Kundenberater
Voir plus
Emplois dans le domaine technique et informatique
Ressources et outils de planification de carrière
Rémunération et avantages sociaux
specializing in Kundenbetreuung from the comfort of your Homeoffice.
IMPORTANT APPLICATION INSTRUCTION: Please ensure you check both the German and English language proficiency boxes at the very top of the application screen to prevent your application from being misrouted.
Why You'll Love This Role
You’ll be the friendly voice and trusted support that customers rely on. Your strong written and verbal communication skills will help resolve customer concerns efficiently while creating a positive experience—all from your home office.
What You'll Do
Ressources humaines
Économie
recrute
À propos de l’offre d’emploi
Join Our Team: Kundenservice (Deutsch/Englisch) – 100% Remote / Homeoffice
Provide exceptional customer support in German and English through voice, chat, and email. Assist a diverse range of customers while delivering outstanding service. In this fully remote role, you'll work as a Kundenberater
Voir plus
Emplois dans le domaine technique et informatique
Ressources et outils de planification de carrière
Rémunération et avantages sociaux
specializing in Kundenbetreuung from the comfort of your Homeoffice.
IMPORTANT APPLICATION INSTRUCTION: Please ensure you check both the German and English language proficiency boxes at the very top of the application screen to prevent your application from being misrouted.
Why You'll Love This Role
You’ll be the friendly voice and trusted support that customers rely on. Your strong written and verbal communication skills will help resolve customer concerns efficiently while creating a positive experience—all from your home office.
What You'll Do
- Assist Customers: Provide exceptional support via inbound calls, chat, and email in Deutsch und Englisch.
- Solve Problems: Troubleshoot customer issues and provide timely, effective solutions.
Ressources humaines
Économie
recrute
- Understand Needs: Personalize every interaction to build lasting customer relationships.
- Collaborate: Work closely with your team to continuously improve the customer experience.
- Improve Processes: Share feedback and ideas to enhance service quality.
- At least 1 year of remote customer service or customer support experience.
- Previous bilingual customer support experience is an advantage.
- Excellent written and verbal communication skills.
- Experience with Gorgias, Zendesk, Shopify, or similar platforms is a plus.
- Calm, organized, and solution-oriented under pressure.
- Familiarity with eCommerce and CRM systems is an advantage.
- Fluent in both German (Deutsch) and English.
- Personal PC or laptop with a minimum Intel Core i5 (or equivalent) processor.
- Stable internet connection with at least 25 Mbps upload and download speeds.
- Competitive compensation with annual increases.
- Paid Time Off (PTO).
- Monthly health stipend.
- Performance bonuses.
- Permanent 100% remote work setup.