MISSION:
The IT Program Senior Manager is responsible for owning the operational cadence of the IT Transformation Program: consolidated planning, milestone tracking, risk anticipation, cross-lever dependency management, and executive reporting. Ensure the program delivers on time, on budget, and with auditable savings — and that the TMO itself operates as a high-performing, institutionally durable structure.
KEY RESPONSIBILITIES:
Program Execution & Cadence
- Own and maintain the consolidated program plan across all levers — milestones, dependencies, critical path, and delivery sequencing.
- Run weekly execution reviews with stream leads; surface blockers before they impact milestones.
- Track savings delivery: realized vs. target, by lever and by period; flag variance early and with enough lead time to acty.
- Manage the program risk register: identify, assess, escalate, and drive resolution — no surprise escalations.
- Monitor cross-lever dependencies and inter-program interfaces (business programs with IT components).
Governance & Reporting
- Prepare monthly steering committee materials: progress, risks, decisions required.
- Produce weekly reporting to the Director of IT Transformation and, where relevant, to the CIO.
- Maintain data consistency between tracking tools and executive presentations.
- Keep a live decision log; follow up on all commitments made in governance instances.
- Integrate Change Management stream milestones and risks into the program plan in coordination with the external CM partner.
Stakeholder Coordination
- Coordinate contributions from IT stream leads, consulting partners, and group functions (cyber, infra, legal, HR, finance).
- Manage interdependencies between the transformation program and strategic business programs with IT components.
- Facilitate resolution of cross-lever or cross-team friction points.
- Represent the TMO in group-level program coordination where relevant.
- Interface with the AI & Agentic Stream Lead on execution cadence for the GenAI lever — while respecting the Stream Lead's autonomy on content.
Structural Deliverables
- Contribute to building the application rationalization repository, supplier governance framework, and P&L savings tracking model.
- Document TMO methods, processes, and templates to ensure institutional continuity beyond the program.
- Produce the CM Playbook and permanent governance assets in coordination with the external Change Management partner.
PROFILE:
Education
- Master's degree: engineering, business, or equivalent.
- PMP, Prince2, or MSP certification strongly preferred.
Experience
- 8 - 10 years in complex IT program management within large organizations or top-tier consulting firms.
- Track record delivering programs with significant P&L impact.
- Experience operating in multi-stakeholder environments with resistant or politically complex dynamics.
- Exposure to IT rationalization, sourcing, or large-scale infrastructure programs — a strong asset.
- Prior experience in a TMO, PMO, or program office function — preferred.
Technical Skills
- Advanced command of planning tools: MS Project, Jira, or equivalent.
- Expert-level Excel and PowerPoint for executive reporting.
- Ability to read, challenge, and present financial data (P&L, savings waterfall, budget vs. actuals).
- Functional understanding of IT systems, sourcing models, and IT operating models.
- Familiarity with change management integration in a program context — not a CM specialist, but able to work fluently with one.
Behavioral Competencies
- Rigorous and structured — able to build where there is no framework yet, without losing operational rhythm.
- Results-driven: this role delivers, it does not describe.
- Comfortable engaging with senior stakeholders (CIO, business directors, consulting partners) — without losing independence.
- High resistance to ambiguity and pressure; able to hold multiple priorities simultaneously without losing rigor.
- Constructively challenges hypotheses.
- Proactive rather than reactive: identifies problems before they become escalations.