Information Technology Support Engineer

Job Title: IT Support Team Member

Location: Paris, France

Type: Contract

Job Description

:-
The IT Support Team Member provides dedicated, high-touch IT support to executive leadership, Executive Assistants, and Chiefs of Staff. This role delivers white-glove executive support, ensuring immediate issue resolution, seamless workplace technology, and exceptional service while maintaining the highest levels of confidentiality and professionali

sm.Key Responsibilit

ies1. Executive Supp

• ortProvide priority IT support to executive leadership and their executive sta
• ff.Deliver immediate issue resolution with an expectation of real-time responsiveness (no traditional SL
• A).Develop a deep understanding of executive user preferences, devices, and work habi
• ts.Build trusted relationships through personalized, high-quality suppo

rt.2. Incident & Request Managem

• entManage and resol
• ve:Hardware and software incide
• ntsNetwork and connectivity iss
• uesService requests (device setup, user access, mobili
• ty)Executive-specific technical reque
• stsUtilize ServiceNow for incident and request manageme
• nt.Monitor and respond through dedicated executive communication channe

ls.3. VIP Device & Workplace Supp

• ortConfigure, deploy, and support executive devices, includi
• ng:Windows lapt
• opsMac devi
• cesiPhones/iPads (i
• OS)Android devi
• cesTabl
• etsEnsure devices are fully operational for meetings, travel, and remote wo
• rk.Perform proactive health checks and preventive maintenan

ce.4. Meeting & Executive Event Supp

• ortDeliver white-glove IT support for executive meetings and even
• ts.Perfo
• rm:Pre-meeting technology validat
• ionAudio-Visual (AV) equipment test
• ingNetwork and connectivity verificat
• ionDevice readiness che
• cksProvide discreet, on-demand support during executive meetings with minimal disrupti

on.5. Onsite & Remote Support Coordinat

• ionDeliver onsite executive IT suppo
• rt.Coordinate with regional IT support teams when executive members travel global
• ly.Ensure a consistent VIP support experience across all locatio

ns.6. Communication & Stakeholder Managem

• entHandle executive support requests v
• ia:Dedicated phone l
• ineEm
• ailMicrosoft Te
• amsMaintain professional, discreet, and executive-level communicati
• on.Provide regular updates while ensuring confidentiali

ty.Service Model Expectati

ons1. Concierge Supp

• ortDeliver personalized, high-touch IT servic
• es.Respond immediately to executive reques
• ts.Anticipate issues before they impact business operatio
• ns.Provide proactive monitoring and preventive suppo

rt.2. Confidentiality & Tr

• ustHandle sensitive executive information with complete discreti
• on.Maintain strict confidentiality of business discussions and da
• ta.Foster trusted relationships with executive stakeholde

rs.3. Business Continu

• ityProvide seamless support with minimal visibility during executive activiti
• es.Ensure uninterrupted business operations through proactive interventi
• on.Maintain executive productivity during meetings, travel, and remote wo

rk.Required Qualificati

onsExperie

• nceProven experience supporting executive or VIP users in an enterprise environme
• nt.Hands-on experience providing onsite and remote end-user suppo
• rt.Experience managing executive devices, collaboration tools, and meeting room technologi
• es.Experience with ServiceNow or similar ITSM platfor

ms.Technical Ski

llsEnd User Computing (E

• UC)Windows Supp
• ortmacOS Supp
• ortLaptop & Desktop Supp
• ortMobile Device Management (M
• DM)iOS & Android Device Supp

ortCollaboration & Meeting Technolog

• iesMicrosoft Te
• amsMicrosoft Teams Rooms (M
• TR)Cisco We
• bexAudio-Visual (AV) Syst
• emsMeeting Room Technolog

iesIT Service Managem

• entService