Product Compliance

The Role

Location: Paris (Opéra), 75002 - office based

Reports to: Director of Product

Team structure: Individual contributor; close collaboration with cross-functional leads across Product, Engineering, Operations, Commercial, Legal and external partners

Scope: Both TSPay platforms (Pay-In orchestration and Pay-Out VCN issuance)

Travel: ~10–15% (partner meetings, industry conferences, occasional client visits)

Travelsoft Pay is building the modern payment operating system for travel. We're the trusted payment hub sitting between travel merchants and regulated financial partners, managing both payment orchestration (Pay-In) and supplier payouts via virtual cards (Pay-Out). We operate as a pure technology layer—we don't hold licenses ourselves; instead, we partner deeply with PSPs, BNPL providers, card issuers and banks to deliver compliant, innovative payment solutions at scale.

You'll be the keeper of our product integrity, partner satisfaction, and market intelligence. This role combines product governance, strategic partnership management, and regulatory awareness—ideal for someone who thrives at the intersection of commerce, compliance and technology. You'll work with the Director of Product to shape the roadmap, protect our partner relationships, stay ahead of regulatory change, and identify emerging payment capabilities that unlock new revenue.

Key Responsibilities

Product Compliance & Governance

• Ensure compliance: Review new product features against payment scheme rules (Mastercard, Visa, etc.), partner contract requirements and internal governance standards before launch
• Partner coordination: Lead compliance reviews with regulated partners (PSPs, issuers, acquiring banks) and payment networks to validate product design
• Documentation: Maintain product compliance checklists, implementation standards, API integration guides and partner certification requirements
• Regulatory tracking: Monitor payment industry developments (PSD2 evolution, Open Banking, BNPL regulation, emerging markets) and assess impact on TSPay's roadmap
• Legal alignment: Work with Legal and Compliance teams to interpret contractual obligations and translate them into product requirements

Strategic Partner Management

• Relationship ownership: Manage day-to-day partnerships with 5–8 strategic providers (PSPs, card issuers, BNPL partners, acquirers); be the primary contact for product questions and escalations
• Onboarding & certification: Coordinate partner onboarding workflows, technical certification and go-live readiness
• Roadmap intelligence: Monitor partner product roadmaps and innovation backlogs; identify emerging capabilities (e.g., new payment methods, regional coverage) that could benefit TSPay
• Business reviews: Organize quarterly business reviews (QBRs) with strategic partners; prepare scorecards on volume, latency, compliance and satisfaction
• Issue resolution: Escalate and coordinate resolution of critical product or operational issues affecting partner integrations; own communication until closure

Market Intelligence & Product Insight

• Industry monitoring: Track trends across payments, fintech, BNPL and travel technology; stay informed on competitor positioning, new entrants and emerging payment methods
• Competitive analysis: Maintain a live competitive landscape (alternative payment methods, player capabilities, pricing models) and share insights with leadership
• Provider repository: Build and maintain a database of payment providers, alternative payment methods (buy-now-pay-later, digital wallets, regional methods) and their capabilities
• Strategic recommendations: Prepare quarterly reports and strategic recommendations for the management team on market opportunities and threats
• Customer feedback integration: Collect and synthesize feedback from commercial teams, customers and partners to identify product gaps and improvement priorities

Product Delivery Support

• Roadmap collaboration: Support the Director of Product in prioritizing roadmap initiatives and defining feature requirements
• Feature coordination: Manage feature requests flowing in from commercial teams, operations and customers; synthesize into product specs and prioritization
• Go-to-market: Coordinate product launches, partner enablement, documentation updates and customer communication
• RFP support: Provide product expertis