Account Manager
il y a 2 semaines
️Who we areAt Joko, we leverage technology to help our users shop smarter: we help people preserve their purchasing power, buy more responsibly, and save time — all at once. Our ambition is to have a positive impact on the everyday life of hundreds of millions of consumers around the world. To achieve that, we have built an app as well as a smart browser that provides users with:online and in-store cashbackautomatically applied coupon codesinterest-free ‘buy now pay later’ on any shopping websiteinformation on their purchases’ carbon emissionsand much moreJoko was created in 2018 by Xavier, Alexandre, and Nicolas and the team has reached great milestones already:3m+ users3000+ merchant partners12m+ raised from leading European investors50 team members21b transactions processed to dateJoko was also awarded the B-Corp certification for their actions in favor of employees, their positive impact on the community (Pro-Bono days, Duo Day…), and their commitment to protecting our environment. Our perksWe believe that flexibility and trust are important parts of a company. Our work environment reflects this thanks to: Flexible remote: If you live in Paris, you can work from our office or from your place with no constraints. If you live elsewhere, you can get access to a coworking space. Work from anywhere: Do you want to travel to South America for a month and work from there? For up to 3 months a year, you can work from most countries in the world.On top of that, we offer many perks such as: a budget for remote work equipment a Swile card for your meals️ a premium Alan Blue health insurance a budget for training to keep learning new things frequent team events and the Joko house every quarterMore about it hereThis position is remote-friendly.️ Our B2B Team“Nothing stops them from getting the best deals for Joko users. The B2B team’s mission is to develop and grow Joko’s merchant network, and available offers.”The B2B team is divided between our three business lines at Joko: Online, Card-Linked, and Gift Cards.For the Online team, Account Managers are in charge of growing and managing our portfolio of e-commerce partners, directly with e-merchants or through our relationship with affiliate marketing platforms.As for Card-Linked, Account Executives are in charge of signing Enterprise deals with top-tier retailers with physical stores, and Account Managers are in charge of growing these long-lasting partnerships.Finally, for the Gift Cards team, Account Managers are in charge of growing and managing the portfolio of brands and retailers, through relations with providers and in direct relationships with merchants.Led by Nicolas, our CRO, we are a vibrant team full of energy We work closely with other teams to give the best experience to our partners and build strong long-term relationships. We are a small but unstoppable squad that manages millions of euros in contracts thanks to our outstanding team members and a deep sense of camaraderie. We don't take ourselves too seriously and make sure that the journey is a blast What You Will DoAs an Account Manager (Gift Cards), your main mission will be to work hand-in-hand with the team to ensure this business line is growing at its full potential, through visibility, commercial offers, and smooth operations. Since we just launched it, everything has to be builtYour responsibilities:Brands management: Manage relationships with providers and brands, to provide the best possible rates to our users, on all the merchants we can. Negotiate the best commercial deals possible.Operations: Ensure we have all the right processes in place to scale this business line, both to provide the best experience to our users and to ensure we have the right internal monitoring processes.Marketing: Work hand-in-hand with the marketing team to support the growth of the new gift cards business line (newsletters, CRM rules, etc.).Product: Work with the Product team to ensure we are prioritising correctly in regards to the Gift Cards feature, and perform user interviews to understand their behaviour and gather feedback.Data analysis: Ensure close monitoring of the gift card business and analyze the performances closely with the different teams.Care: Work with the Care team to anticipate users’ requests on this topic, and collect feedback from users.Explore expansion in the US market: Benchmark all players in the US market, the local gift card providers, negotiate initial rates with them, perform user interviews to understand what users expect in this market, etc. Who We're Looking ForPreferred experience: You have 1-3y experience in Finance, Consulting or Startups.Education: You have graduated from a top-tier business or engineering school.Languages: You are fluent in French and English, written and spoken.Analytical skills: you love analyzing data and making informed decisions.Energy: You thrive on connecting with new people. Your strength lies in active listening and crafting solutions to tackle challenges.Efficiency: You are fond of productivity tools and able to deliver on time on projects with many stakeholders.Mindset: You have an entrepreneurial mindset, you like challenges, you welcome feedback and you love constantly learning and getting better. You have a strong capacity for adaptation, organization, and autonomy. You always go the extra mile. Our Hiring ProcessDiscovery & screening call - one team member (15 min)Cultural fit interview - two team members (45 min)Case study debrief - two team members (45 min)Founders interview - two founders (45 min)Reference callsYou might also be invited to meet other team members at the office for a coffee or a drinkLocationParis Office, RemoteTypeFull timeDepartmentB2BGift Cards
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