(Senior) Customer Success Manager

il y a 5 jours


Paris, France Bazaarvoice Temps plein

This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
This is an account management role and as our “Client Success Manager (CSM)”, you will own the long-term relationship with a number of key brands and retailers in our Southern Europe region.
Firstly, you’ll be responsible for owning a portfolio of circa 30 accounts, so you must have a highly disciplined and organised approach to servicing clients and prioritising your day-to-day work. Moreover, you’ll also be a very strong planner and be able to look 6 months ahead of each client’s contract renewal and facilitate that process. You are going to be working in the vibrant and exciting area of social commerce with some of the world’s leading brands. Working with them to develop a strategic and innovative Ratings and Reviews and Social Commerce programme that will drive measurable success.
Analysing your clients’ business goals and matching these with the most impactful Bazaarvoice activity – and partnering with the different teams internally to deliver on this.
Native/fluent French and English language skills, Spanish is a plus.
Significant experience in account management, ideally within software, research, online and/ or other marketing/e-commerce technologies or significant experience in driving digital driven programs within
Industry knowledge in any of the following: retail, manufacturing, consumer electronics, CPG, media or financial services.
Entrepreneurial spirit with great sense of autonomy while working from a remote office
Coupled with public speaking experience (executive level audience).
Travel: about 40% of your time will be spent travelling to meet with clients – predominantly in the French region.
Marketing and /or ecommerce program management experience.
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.



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