Ingénieur Customer Care
il y a 4 semaines
Join the Future of Electric Mobility with CIRCONTROL as a Field Service Engineer in France About us: Founded in 1997, CIRCONTROL is a technology company that consistently embraces innovation. Initially focused on software development, we gradually expanded our services to offer mobility solutions, particularly in EV charging and efficient parking. To support our rapid growth in the electric mobility sector, we are seeking a dynamic Field Service Engineer to join our French division.
To carry out preventive and corrective maintenance remotely and on-site following the guidelines set by the After Sales Manager, ensuring that the products sold or installed at the client's premises operate correctly. Opening and managing customer service tickets.
Conducting remote diagnostics and occasionally on-site interventions.
Providing remote support (and occasionally on-site) during customer service activations.
Supporting our internal processes, documentation, and manufacturer software.
Monitoring ongoing or completed actions (dedicated tracking software an CRM), sending and returning spare parts (RMA).
Participating in and facilitating training sessions in France and at the headquarters in Barcelona.
Work in a dynamic international team alongside experts at all levels.
Join an independent company with solid financial stability.
Partial remote work possible.
Permanent contract (CDI).
Company PHEV car.
Competitive salary based on profile and experience.
Experience in the field of e-mobility would be ideal (Training in IRVE P1, P2, P3, and MA1 would be highly appreciated)
~ Native French speaker and proficient in English (Spanish would be a plus)
~ Proficient in Microsoft Office suite, CRM, and reporting capabilities
~ Location: Velizy-Villacoublay, with partial remote work possible.
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