Operations Manager
il y a 1 mois
Résumé du poste :
L'Operations Manager reporte directement au Responsable audiovisuel du site où il est affecté.
Il gère par délégation l’ensemble des aspects opérationnels des événements sur sites et est garant d’un événement parfaitement exécuté et de la satisfaction du client.
Il est le point de contact auprès des opérations de l’hôtel pour certains événements.
Ce poste est basé dans un hôtel dans le 14ème arrondissement de Paris.
Missions principales
Relation Client
Est au contact direct du client final pendant l’événement et met tout en œuvre pour assurer la satisfaction de ce dernier ;
Est au contact direct les équipes de vente et banquet de l’hôtel et communique avec eux pour garantir le bon déroulement des opérations ;
Reçoit et traite les demandes simples et/ou de dernière minute de la part de l’hôtel ;
S’assure de recevoir en fin d’événement un premier retour sur la qualité des opérations (enquête de satisfaction).
Gestion des opérations pendant l’évènement
Est le régisseur opérationnel des événements ;
Gère les commandes de matériel en interne ou vers les fournisseurs ;
Participe à la recherche et la sélection des intermittents en cas de besoin, transmet les demandes de contrats pour approbation avant envoi au service RH ;
Gère le stock de matériel sur place (entrées et sorties, entretien, inventaires, etc…) ;
Se charge du planning des techniciens sur sites.
Coordination des ventes
- Reporte tous les changements et ajouts pour la facturation ;
D’une manière générale, il rapporte toute information ou élément concernant l’activité ou la relation client, et fait le lien entre les différents membres de l’équipe.
Cette liste des tâches n’est pas exhaustive et peut être amenée à évoluer en fonction de l’activité de l’entreprise et du profil du candidat.
Avantages :
Prime repas mensuelle
Primes sur objectif
Prime vêtement annuelle
Prime d'ancienneté
Programme de reconnaissance pour les collaborateurs
Rémunération : 37K-45K
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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