Service Delivery Manager
il y a 2 semaines
The candidate is responsible for the overall Digital Store Operations service delivery to the PANDORA stores in the Cluster(s) and must collaborate closely with multiple business stakeholders and Digital&Technology functions.
Pandora operates hundreds of stores in the cluster, and you will play a key role in managing the delivery of new stores, store services, and store support services. This position is in the Retail & Tech Operations organization, and you will have colleagues in many countries around the world.
The candidate will play a key role in supporting POS, Fiscal solution (if any), hardware and network in the stores and act a SME for our Vendors and Support teams. He/She will manage and oversee several service providers and ensure they deliver the agreed services, on time, and within agreed budget. Some travel regionally will be expected.
Duties will include strong alignment with the other Retail DevOps teams, both in and outside Digital&Technology, global service desk teams, platform teams, and business stakeholders to offer a consistent, resilient, and measurable support and operations of Pandora’s stores in the cluster.
Your areas of responsibilities will also include:
Stakeholder Management:
- Lead weekly/monthly meetings within the Cluster(s) management team(s) and take ownership of Continuous Service Improvements.
- Act as Ambassador on behalf of D&T in the Cluster.
- Manage local business expectations based on global direction.
Service Management:
- Ensure timely, effective IT service delivery, fulfilling SLAs and KPIs in collaboration with relevant teams.
- Act as cluster SME for our POS support application and represent the cluster for the DevOps POS team.
- Manage escalations with the support of our global support team and ensure problem management.
- Ensure all new technology solutions are well documented and on-boarded into Retail Support teams.
- Analyse performance of Retail Store technology, identify problem areas, and improve services.
Project Management:
- Project management and participation for retail projects in all clusters or technical domains.
- Serve as managing lead for the implementation of projects for new or enhanced infrastructure technologies or services.
Technology:
- Subject Matter Expert on how all technology components within our retail environment function and are supported.
- Develop, track, and analyse Retail Infrastructure support incidents, problem management, and trends; identify and respond to training gaps.
Vendor management:
- Manage our global partners and their deliveries in the region/cluster.
- Initiate conversation with external suppliers to guarantee the requisite services delivery based on demands and/or local solutions.
You’re perfect for this role if you have:
- Strong experience with international Retail IT.
- Fluent in English and French.
- Strong Service Management & Stakeholder management skill set.
- Experience with Fiscal services.
- Exceptional written and oral communication skills with the ability to present ideas in user-friendly language to non-technical staff and end users.
- A strong sense of Business urgency and a customer-centric approach to tasks.
- Project Manager mentality and approach to tasks and projects.
- Agile working experience is beneficial.
- ITIL knowledge is mandatory; certification is beneficial.
Did we get your attention?
If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.
About Pandora
Pandora is the world's largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,500 points of sale, including more than 2,500 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED-certified facilities in Thailand. Pandora is committed to leadership in sustainability and will purchase only recycled silver and gold for crafting its jewellery by 2025 and halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 26.5 billion (EUR 3.6 billion) in 2022.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.
-
Service Delivery Manager
il y a 3 semaines
La Défense, France Pandora Temps pleinThe candidate is responsible for the overall Digital Store Operations service delivery to the PANDORA stores in the Cluster(s) and must collaborate closely with multiple business stakeholders and Digital&Technology functions. Pandora operates hundreds of stores in the cluster, and you will play a key role in managing the delivery of new stores, store...
-
Service Delivery Manager
il y a 2 semaines
La Défense, France Pandora Temps pleinThe candidate is responsible for the overall Digital Store Operations service delivery to the PANDORA stores in the Cluster(s) and must collaborate closely with multiple business stakeholders and Digital&Technology functions. Pandora operates hundreds of stores in the cluster, and you will play a key role in managing the delivery of new stores, store...
-
Service Delivery Manager
il y a 15 heures
La Défense, France Pandora Temps pleinThe candidate is responsible for the overall Digital Store Operations service delivery to the PANDORA stores in the Cluster(s) and must collaborate closely with multiple business stakeholders and Digital&Technology functions. Pandora operates hundreds of stores in the cluster, and you will play a key role in managing the delivery of new stores, store...
-
Service Delivery Manager
il y a 3 semaines
La Défense, France Pandora Temps pleinThe candidate is responsible for the overall Digital Store Operations service delivery to the PANDORA stores in the Cluster(s) and must collaborate closely with multiple business stakeholders and Digital&Technology functions. Pandora operates hundreds of stores in the cluster, and you will play a key role in managing the delivery of new stores,...
-
IT Service Delivery Manager F/H
il y a 4 semaines
La Défense, France SUEZ Temps pleinVOTRE MISSION Service Delivery Manager - Transformation DSI chez Suez Rejoignez l'équipe de la DSI de Suez pour piloter un changement ambitieux en tant que Service Delivery Manager. Vous serez au cœur de notre transformation, assurant une gestion efficace des relations et des contrats avec nos partenaires externes. Vos Missions Principales ...
-
IT Service Delivery Manager F/H
il y a 2 semaines
La Défense, France SUEZ Temps pleinVOTRE MISSION Service Delivery Manager - Transformation DSI chez Suez Rejoignez l'équipe de la DSI de Suez pour piloter un changement ambitieux en tant que Service Delivery Manager. Vous serez au cœur de notre transformation, assurant une gestion efficace des relations et des contrats avec nos partenaires externes. Vos Missions Principales ...
-
La Défense, France ALLEGIS GROUP Temps pleinBonjour Je recherche un profil expérimenté de Service Delivery Manager (ou Technical Account Manager) situé pour un de nos clients situé dans les Hauts-de-Seine (proche la Défense). Il devra surveiller la qualité du service fourni par l?infogérant (SDM) + soutenir le business en challengeant le fournisseur pour améliorer la qualité du Delivery en...
-
Service Delivery Analyst
il y a 4 semaines
La Défense, France Pandora Temps pleinOur vision is to have world-class Retail Technology Operations, where our monitoring and measurement program identifies potential risks and problems before they become impactful; issues raised by team members or customers are quickly and effectively triaged and either resolved or directed to appropriate teams; customer & business impacts are minimized or...
-
Service Delivery Manager
il y a 2 semaines
La Valbonne, Auvergne-Rhône-Alpes, France Experis France Temps pleinExperis France recherche un Service Delivery Manager (H/F) pour rejoindre nos équipes sur Sophia-Antipolis.En tant que membre clé de la Direction des Services Managés et sous la responsabilité du Responsable SDM, vous serez le garant du bon déroulement des prestations pour nos clients régionaux.Vos missions :Gestion des prestations : Assurer la...
-
Service Delivery Manager
il y a 1 mois
La Valbonne, Auvergne-Rhône-Alpes, France Experis France Temps pleinExperis France recherche un Service Delivery Manager (H/F) pour rejoindre nos équipes sur Sophia-Antipolis.En tant que membre clé de la Direction des Services Managés et sous la responsabilité du Responsable SDM, vous serez le garant du bon déroulement des prestations pour nos clients régionaux.Vos missions :Gestion des prestations : Assurer la...
-
Delivery Manager
Il y a 2 mois
La Ciotat, France Sea TPI Temps plein**Présentation de l'entreprise**: SEA TPI accompagne les plus grandes entreprises dans la mise en œuvre de Centres de Services IT innovants, couvrant 100% du Run des productions informatiques. Fondée il y a 27 ans, SEA TPI a su rapidement s'imposer comme un acteur de référence sur le marché par son approche pragmatique associant savoir-faire...
-
Paris La Défense Cedex, France KUBE Partners S.L. Pixie Services Temps pleinJe suis ravie de vous présenter cette opportunité qui pourrait bien vous intéresser :Mission : Service Delivery / BPM QMContexte : Rejoignez un de nos clients en région parisienne pour une mission Projet et support ! Mission de Business Process Manager et de service Delivery sur la partie SAP QM.N'hésitez pas à postuler afin d'obtenir plus...
-
Paris La Défense Cedex, France KUBE Partners S.L. Pixie Services Temps pleinJe suis ravie de vous présenter cette opportunité qui pourrait bien vous intéresser :Mission : Service Delivery / BPM QMContexte : Rejoignez un de nos clients en région parisienne pour une mission Projet et support ! Mission de Business Process Manager et de service Delivery sur la partie SAP QM.N'hésitez pas à postuler afin d'obtenir plus...
-
Location Scheduling Services Manager
il y a 4 semaines
La Défense, France FM Global Temps pleinOverview FM Global is a US based company that operates in 100 countries with approx. 5,000 employees all over the world. With a history of more than 175 years and excellent financial ratings we are continuously growing, particularly in Europe and Eastern Europe. We provide comprehensive global commercial and industrial property insurance,...
-
Location Scheduling Services Manager
il y a 2 semaines
La Défense, France FM Global Temps pleinOverview FM Global is a US based company that operates in 100 countries with approx. 5,000 employees all over the world. With a history of more than 175 years and excellent financial ratings we are continuously growing, particularly in Europe and Eastern Europe. We provide comprehensive global commercial and industrial property insurance,...
-
Location Scheduling Services Manager
il y a 13 heures
La Défense, France FM Global Temps pleinOverview FM Global is a US based company that operates in 100 countries with approx. 5,000 employees all over the world. With a history of more than 175 years and excellent financial ratings we are continuously growing, particularly in Europe and Eastern Europe. We provide comprehensive global commercial and industrial property insurance,...
-
Security Delivery Lead
Il y a 2 mois
Paris La Défense Cedex, France DXC Technology Temps pleinJob Description:Security Delivery Lead is the account's security interface to the client, for governance, delivery and specific operational levels.The SDL is accountable for managing the delivery of security services and governing security controls delivered by other DXC Capability teams.SDL will be working with chief security and compliance officers and...
-
Senior On Road Logistics Manager, Delivery Service Partners Team
il y a 2 semaines
La Courneuve, France Amazon TA Temps pleinAmazon's Senior On the Road (OTR) Capacity Managers play a critical role in ensuring our vast logistics network of Delivery Service Partners operates smoothly and efficiently to delight customers. In this pivotal position, you will be responsible for developing and executing robust capacity plans for our Delivery Service Partners (DSP). By leveraging...
-
Insurance Program Delivery Specialist
Il y a 2 mois
La Défense, France FM Global Temps pleinOverview FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering...
-
Responsable Opérationnel de Comptes
il y a 3 semaines
Paris La Défense Cedex, France Bouygues Telecom Temps pleinDescription du poste Famille Métier Relation client - Support à la vente et au déploiement Intitulé du poste Responsable Opérationnel de Comptes - Service Delivery Manager ETI F/H Description de la mission Alors si pour vous faire grandir les relations humaines est un métier, on est fait pour être ensemble. Bouygues...
