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Customer Success and Implementation

Il y a 3 mois


AlpesMaritimes, France DATACORP Temps plein

Responsibilities:

Implementation and Delivery Management:

• Manage and execute the implementation Project of the solution with Customer in a timely manner, meeting Customer expectations and business objectives.

Customer Success:

• Define and execute the Customer Success plan.

• Increase Product adoption of the solution.

• Perform data analysis and make decisions based on data.

• Ensure Customer satisfaction and achievement of business objectives.

Customer Support:

• Provide support to Customer.

• Investigate reported/found issues and resolve them.

Continuous Improvement:

• Provide regular reports to key stakeholders (Customer, management, account managers) and manage Risk.

• Contribute to the Continuous improvement of customer success management and implementation processes to scale the business.

• Maintain internal and customer-related documentation.

Skills and Qualifications:

• Aims for quality and has excellent communication skills.

• Proficient in English, both verbal and written.

• Autonomous and hands-on.

• Customer-focused with a strong problem solving/troubleshooting ability, high engagement.

• Functional knowledge of E-commerce.

Infos complémentaires :

Salaire: 45-50k brut annuel

Pas d'indépendant

Lieu de mission: Sophia Antipolis

La personne doit habiter dans la région et être dispo sous 1 mois max