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Product Delivery Manager

Il y a 4 mois

France Courbevoie Air Liquide Temps plein

Descriptif de l'entité et de l'activité

Nos équipes Digital & IT exploitent la puissance des dernières avancées technologiques et l’histoire d'excellence industrielle d’Air Liquide pour favoriser l'innovation et permettre aux talents de s'épanouir.

Quelle sera votre contribution et comment vous épanouir dans ce poste ?

The Service Delivery Manager has a global vision of all products for the remote asset product line for the Europe Hub.
He / She is responsible for the operational end-to-end management of IoT products and Bulk Supply Chain products family as per business needs (ALTO) . He/She is in charge of leading, planning, directing and controlling all activities related to Product Delivery and Technical Operations.
He/she is reporting to the product line director and part of the management team of the product line. He/she is functionally managing the product expert team on operational topics and working closely with the customer services team for the incident management.

He/she will particularly liaise with Product Managers, Product teams and Customer Services team to achieve the following missions:

1. Service Management

  • Monitoring and management of performance KPIs for the service in close collaboration with Customer Services.
  • Serve as point of escalation, review and approval for key issues and decisions for all Service Management domains.
  • Present service performance /metrics data in a way which is understandable, actionable and adds value to the Service Manager.
  • Support Service Reviews organized by the BU with Local Digital Solution Owners and the BIS.

2. Product Operations and Performance

  • The Service Delivery Manager is accountable for day to day product operations and performance.
  • He / She is the local responsible for the Service Level Agreement.
  • He / She is accountable for incident & request management, resolution and related continuous improvement.
  • He / She recommending improvements of the product to be included in the roadmap based on the customer feedback.

3. Responsible for Change Management

  • Responsible for change management during releases and deployments.
  • Ensures that all risks to capacity and availability are identified and appropriately handled.
  • Visibility and planning of changes.

Etes-vous LA personne faite pour ce poste ?

  • Bachelor or Master’s degree in engineering, information technology or a related field.
  • Experienced in IT products development and operation.
  • Strong understanding of IT Services, IT Security & Service Management.
  • Strong understanding of Supply Chain Management Principles.
  • Strong knowledge of Configuration Management, Deployment tools and scripting.
  • Good understanding of Software Technologies and Architecture.
  • Experience building and maintaining cloud solutions on Amazon Web Services.
  • Understanding of IoT platforms, M2M / IoT communications (Sigfox, LoRA, NBIoT) would be an advantage.
  • Understanding of web services and API-REST.
  • Understanding of Industrial IT Environment : network, servers, embedded electronics, would be a plus.
  • Excellent English level (minimum C1) is a must.
  • French speaking would be a plus.
  • Leadership qualities, networking and persuasion skills.
  • Ability to work in a team environment with a problem-solving attitude.
  • Strong interpersonal and communication skills. Capacity to adjust their communication to different interlocutors and situations, specially in front of customers.
  • Analytical, problem solving and decision-making skills.
  • Planning, prioritization and organizational skills.
  • Ability to work independently with minimal direction. Self-starter/self-motivated.

Nos différences font notre performance

Chez Air Liquide, nous nous engageons à créer un environnement de travail collaboratif et inclusif qui reflète la diversité de nos collaborateurs, de nos clients, des patients et de nos parties prenantes ainsi que des cultures à travers le monde.

Nous accueillons et considérons les candidatures de tous les candidats qualifiés, quel que soit leur parcours. Nous sommes convaincus qu'une organisation diversifiée permet à nos collaborateurs de révéler leur talent, à la fois individuellement et collectivement, et qu'elle contribue à renforcer notre capacité d'innovation en faisant vivre nos fondamentaux, en agissant pour le succès/la réussite du Groupe et en créant un environnement engageant, dans un monde en mutation.