IS Service Manager for Finance

il y a 1 mois


CRAPONNE, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

bioMérieux S.A.

IS Service Manager for Finance - F/M/NB

 

 

 

What will be your responsibilities at bioMérieux? 

 

  • Design the service and ensure it is formalized, communicated and known, define business SLA and manage their evolution, promote usage of service to end-users and maximize usage of service features.
  • Ensure accuracy of published service catalog and referential (Application database update, ticketing tool workflow updated, ..)
  • Implement the service : Follow carefully what the partners deliver; Coordinate high severity incidents resolution; Lead problems resolution; Review Root Cause Analysis (RCA) when needed
  • Drive the continuous improvement plan on existing services including cost, enhancement follow-up and service performance;
  • Monitor service performance : Measure and provide reporting and metrics on performance of the service (SLA & OLA) and confirm quality of service provided;
  • Ensure business satisfaction while managing their enhancements requests: analyze and prioritize them with the business, ask for quotations (to our partners or editors)
  • Guaranty proper onboarding / offboarding of finance applications following knowledge transfer, methodology & IT frameworks : work proactively with upcoming projects to secure new services settings;
  • Manage obsolescence : ensure the application portfolio is periodically reviewed and drive the team to execute the defined roadmap according to IS priorities;
  • Guide, motivate and drive collaborators and partners to deliver support activities to reach defined objectives
  • Be fully involved in Contract / Vendor management activities on main finance applications (~10 out of a portfolio of 70)
  • Contribute to the definition of the Run organization taking into account scope changes and initiate the release management strategy

 

Who are you ?

 

  • Graduate degree or equivalent in computer science/technology and/or engineering school
  • At least 5 years of experience in similar role, within a consultancy company or international group
  • ITIL process knowledge and experience in ticketing tool management (Service Now is an extra)
  • Data analytics skills in creating dashboard and analyzing data
  • Finance process knowledge – on SAP as an extra
  • Experience in world wide support models with indirect team management & industrialized managed service model with offshore partners 
  • Used to active listening, with a real sense of communication up and down within the organization
  • You are autonomous and know how to work with the team on priorities
  • You are curious and have a customer oriented vision to share
  • You are rigorous, structured and know how to work in a multi-task context with adaptability
  • You work in English, with a real team spirit mindset, with colleagues based in other countries (US, ASPAC)


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