Customer success manager
il y a 3 jours
Avez-vous envie de travailler au sein d'un cabinet de conseil qui prend en compte vos ambitions en répondant à votre besoin d'évolution et de flexibilité ? Fao Consulting est un cabinet de conseil implanté depuis plus de 10 ans en France et à l'international, référencé sur des grands comptes, consolidant sa croissance par la présence d'équipes IT et métiers. Au cœur de notre développement, nous accompagnons nos consultants dans leur montée en compétences grâce à des missions longues et un suivi réel et régulier. Dans le cadre de notre développement, nous recherchons un consultant pour intégrer les équipes de nos clients afin de prendre en charge le poste de CSM (Customer Success Manager) : Votre mission Coordonner l'entrée en relation d'un nouveau client ou le lancement d'un nouveau fonds (local et translocation) Etablir une relation forte et de confiance avec les clients en charge Mettre en place et obtenir la signature des Standards level agreement sur toutes les prestations vendues Assurer le suivi d'activité rapproché au travers d'échanges réguliers (bimensuels ou mensuels) avec le client Mettre en place des comités Service Review sur la qualité de la prestation Mettre en place un Dashboard d'activité et de qualité, et définir des indicateurs clés de qualité et de mesure de la satisfaction Client Analyser, qualifier et documenter les incidents de traitement, et les principales demandes, besoins et réclamations formulées par le client Garantir une réponse de qualité aux demandes d'information du client dans les meilleurs délais et/ou selon les délais attendus par le client : s'assurer de la pertinence des réponses et de la cohérence des documents avant envoi au client Participation au réunion client afin de capturer et modéliser des besoins supplémentaires possibles (au lancement de nouvelles prestations) Postulez maintenant Votre profil De formation Bac +2/5, vous disposez d'une première similaire en CSM Il est important que le candidat connaissance les fonds non côtés - pas nécessairement la production pure.
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CUSTOMER SUCCESS MANAGER
il y a 6 jours
Paris, France STATION F Temps pleinCustomer Success Manager Join to apply for the CUSTOMER SUCCESS MANAGER role at STATION F. About Shipup is a SaaS solution that helps e-commerce brands track their orders and deliveries in real time, creating a post‑purchase experience that’s fully branded, reassuring, and seamless. Today, Shipup supports over 500 brands across Europe and North America,...
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Customer Success Manager
il y a 1 semaine
Paris, France Shipup Temps pleinJob Overview Shipup is a 50+ people company that envisions a world where brands keep their promises along the entire customer journey. That’s why we enable brands to take control of the most volatile part of the customer experience –the post-purchase– so they can increase brand loyalty and reduce support costs. Department: Client SuccessLocation:...
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Customer Success Manager
il y a 2 semaines
Paris 16e, France Ping Identity Temps pleinAt Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our...
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Customer Success Manager
il y a 2 semaines
Paris, France Energy One Limited Temps pleinCustomer Success Manager – Paris, France Energy One is a leading provider of software solutions and services for the global energy trading industry. With a presence in Australia, the UK, France, and Belgium, we help businesses optimize their energy trading strategies through technology‑driven solutions and expert market insights. We are seeking a...
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Customer Success Manager
il y a 2 semaines
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
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Customer Success Manager
il y a 1 semaine
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
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Customer Success Manager
il y a 3 jours
Paris, France Board International Temps pleinAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What’s been key...
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Customer Success Manager
il y a 20 heures
Paris, France Recorded Future Temps pleinWith 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company! As a** Customer Success Manager**, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers....
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Customer Success Manager
il y a 4 jours
Paris, Île-de-France ZigZag Global Temps pleinDescriptionBASICSBased in: Paris areaContract: Permanent (CDI)Budget: 49k€ - 55k€Start date: 01/02/2026Shipup is a 50+ people company that envisions a world where brands keep their promises along the entire customer journey.That's why we enable brands to take control of the most volatile part of the customer experience —the post-purchase— so they can...
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Customer Success Manager
il y a 1 semaine
Paris 10e, France Shipup Temps pleinShipup is a 50+ people company that envisions a world where **brands keep their promises along the entire customer journey.** That's why we enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support costs **Our company culture & values**: -...
