Customer Success Manager
il y a 12 heures
**Why SoftwareOne?**
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
**The role**
Delivery Customer Success Manager Job Description:
Are you a skilled and experienced Customer Success Manager looking for your next move?
This role will involve overseeing and coordinating end-to-end operational delivery across their customer delivery journey (quote to collect), collaborating with account managers on overall account health and growth within established guidelines.
The Customer Success Manager plays a key role in the customer experience by acting as a single point of contact for the customer.
Key Responsibilities:
- Oversees and coordinates end-to-end delivery across their customer delivery journey (quote to collect) in alignment with the
Delivery team.
- Supports the Account Managers in Sales by collaborating with them on the overall account health and growth.
- Acts as the single point of contact for account manager and customer, supporting their day-by-day delivery and overseeing
customer experience
- Coordinates with the relevant Licensing Specialists to provide licence knowledge and support during the sales process.
**What we need to see from you**
Qualifications:
- Bachelor Degree or equivalent experience
- Background in Operational Licencing or Services
- At least 2+ years in a Customer Success, Sales Operations, Inside Sales or similar role
- Understands the processes of quote and order management, onboarding a client and after sales.
- Experienced in Working in a Matrix Organization
- Experience working with customers
- Experience building and maintaining relationships
- Good presentation, communication, organization, multitasking, project and time management skills.
- Problem solving and consultative skills required.
- Fluent English, combined with fluent local language
- Ability to research multiple sources to find data
- Critical thinking and decision making
- Goal driven and responsible
**Job Function**
Sales Operations
-
Customer Success Manager
il y a 11 heures
Paris, France Genesys Temps pleinlocations - Paris, France - time type - Full time - posted on - Posted Today - job requisition id - JR106335 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
-
Manager - Customer Success
il y a 2 semaines
Paris, France Freshworks Temps pleinJob Description We’re looking for an experienced Senior Manager of Customer Success to lead and scale our European team, focused on our top-tier markets — France, Germany, and the Netherlands. Based in Paris, you’ll play a key role in ensuring our Enterprise and Mid-Market customers achieve measurable value and long-term success with Freshworks....
-
Manager, Customer Success
il y a 4 jours
Paris, France Go1 Europe Temps plein**The next chapter of our growth story needs YOU!** At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious,...
-
Customer Success Manager
il y a 2 jours
Paris, France SECUTIX Temps pleinSECUTIX is a Swiss company delivering a portfolio a SaaS solutions for the event industry. We are on a mission to help cultural, entertainment and sports organizations engage with their fans through our ticketing sales tools and mobile ticketing solution. We are serving more than 150 customer sites with a customer centric attitude and startup...
-
Customer Success Manager
il y a 2 semaines
Paris, France Board Temps pleinAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI‑driven insights, customers transform complex, real‑time data into actionable intelligence. What’s been...
-
Customer Success Manager
il y a 2 jours
Paris, Île-de-France Tellent Temps pleinAs a Customer Success Manager (CSM) for the French market, you will own a portfolio of customers and be responsible for driving product adoption, customer satisfaction, and retention. You will act as a trusted advisor to your customers, helping them achieve tangible outcomes from Tellent's products and supporting their broader HR strategy.This role requires...
-
Customer Success Manager
il y a 2 semaines
Paris, France Prospectis RH Temps pleincette entreprise a lancé une plateforme SaaS qui permet aux distributeurs et aux marques de créer leur offre de seconde vie et de prendre concrètement le virage de l'économie circulaire. De grandes enseignes comme Boulanger, Leroy Merlin ou Decathlon font confiance à la plateforme pour opérer leur programme de rachat. **Rôle / Responsabilités** Au...
-
Customer Success Manager
il y a 1 semaine
Paris, Île-de-France Witco Temps pleinWe're hiring: Customer Success Manager – Paris (Hybrid)AtWitco, our mission is clear: every living and working space around the world should deliver a seamless experience through a single all-in-one app — and we're building that solution today. To support this mission, we're looking for atalented Customer Success Managerto join our Customer Success team...
-
Customer Success Manager
il y a 2 semaines
Paris, France Layan Temps pleinJoin to apply for the Customer Success Manager role at LayanThis range is provided by Layan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeLe ProjetLayan est une société française qui a pour mission de réinventer l’expérience de travail des équipes RH leur permettant de mieux...
-
Customer Success Manager
il y a 2 semaines
Paris, France Elca Cloud Services Temps pleinNous recherchons une personne qualifiée pour rejoindre notre équipe Customer Success en tant que Customer Success Manager. En tant que Customer Success Manager, vous serez responsable des activités suivantes : Gestion de la satisfaction client et maintien du Net Promoter Score défini par la Direction, en assurant un suivi de proximité et en créant une...
